Jamie Elizabeth Jefferson
Administrative Assistant
Shoreline,WA
Summary
To whom it may concern,
I am dropping off my resume/cover letter as I mentioned in the comments last night on the web site within my application; it wouldn't allow me upload them.
I desire to be seriously considered for your position as an Administrative Staff Assistant.
I am highly qualified. ARC parks MGR. Philip Craft called me to let me know of a perfect match for me, so I applied June 11, 2024
Im a passionate employee and great communicator, friendly, organized beyond belief, and strive to always excell in my employment.
I'm self motivated and efficient in what I do.
I know the resume is long, but I have many relevant skills to mention within it.
Please consider me for this position as I know I would thrive in it. Also please let me know if I need to reapply when the site is working.
Thank you so much.
Sincerely, Elizabeth Jefferson
Overview
46
46
years of professional experience
Work History
Owner, Sole Proprietor
You're Invited! Elizabeth Events.
01.1978 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired/trained/motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Managed purchasing, sales, marketing and customer account operations efficiently..
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Entered income and expense details into business
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Patient Care Specialist
Northwest Hospital Center
08.2023 - 02.2024
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Assessed patient needs during admission interviews, accurately documenting pertinent health history information for clinical decision-making purposes.
- Contributed to a positive work environment by collaborating with multidisciplinary teams across various departments.
- Documented patient information and care activities in electronic health record.
Park Concierge
ARC Seattle Parks & Recreation
01.2023 - 08.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Created welcoming and comfortable environment for guests.
- Assisted guests with variety of services and local attraction information.
HR Manager, Bookkeeper
QFC
11.2022 - 12.2022
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Assisted in the development of internal controls to safeguard company assets and prevent fraud.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports.
HR Assistant, Concierge. Activities Assistant
Cogir Of Northgate Assisted & Independent Living
07.2021 - 08.2022
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Checked references for potential candidates.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information..
- Assisted guests with variety of services and local attraction information.
- Facilitated and coordinated transportation services for guests.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Engaged residents through events, small groups, and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Provided transportation to appointments and events to keep residents connected to community and allow access to necessary services.
Dispatcher, Bookkeeper, Courier
Bloodworks NW
06.2015 - 05.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Verified package information to check for accuracy and completeness.
- Communicated with dispatch and customers for accurate delivery information.
- Obtained signatures for delivery documents and packages.Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Education
No Degree - Pre Nursing
Univ. of Washington
Seattle, WAAssociate of Arts - Advertising, Copy Right & Trademark Law.
Shoreline Community College
Seattle, WA06.2011
Skills
- Customer Relations
- Verbal and written communication
- Project Management
- Human Resources
- Customer Service
- Strategic Planning
Timeline
Patient Care Specialist
Northwest Hospital Center
08.2023 - 02.2024
Park Concierge
ARC Seattle Parks & Recreation
01.2023 - 08.2023
HR Manager, Bookkeeper
QFC
11.2022 - 12.2022
HR Assistant, Concierge. Activities Assistant
Cogir Of Northgate Assisted & Independent Living
07.2021 - 08.2022
Dispatcher, Bookkeeper, Courier
Bloodworks NW
06.2015 - 05.2021
Owner, Sole Proprietor
You're Invited! Elizabeth Events.
01.1978 - Current
No Degree - Pre Nursing
Univ. of Washington
Associate of Arts - Advertising, Copy Right & Trademark Law.
Shoreline Community College
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