Jamie Griffin
Maple Shade,N.J.
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
15
15
years of professional experience
Work History
Specialist, Installation Customer Relations
LL Flooring
08.2022 - 10.2024
- Managed customer concerns and maintaining positive customer relationships by addressing their questions and concerns in an accurate and timely manner.
- Researched, directed, and resolving customer concerns through application of knowledge of our organization and its services and products.
- Provided proactive communication with customers via phone, e-mail, or regular mail, as well as efficiently managing database records.
Pre/Post Mortgage Closer - Funder
Freedom Mortgage
05.2020 - 08.2022
- Reviewed financial documentation to verify funding was disbursed, information was executed and documents were notarized.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Managed and resolved post-closing inquiries and errors were corrected.
- Verified and audit files disbursement figures were in balance before the transferring of funds.
- Scheduled closing date for VA FHA and refinance.
- Verified and audit files disbursement figures were in balance before the transferring of funds.
- Prepared final documents packages for all parties per client request.
Bankruptcy/Foreclosure Specialist
Ocwen Mortgage
04.2014 - 12.2019
- Reviewed and monitored loans in active bankruptcy status.
- Ensured compliance with state and federal regulations by reviewing case documents and following established guidelines.
- Researched and maintain Portfolio timelines on filing POC, MFR and other sub-process documents within bankruptcy process.
Case worker representative/SPOC Academy trainer
PHH Mortgage
06.2009 - 02.2014
- Answered Inbound/outbound calls in a fast pace high volume call center for alternative modification programs
- Assist customers with issues pertaining to pre foreclosure programs forbearance, modification, short sale, Deed in Lieu programs
- Assisted various third parties Investors-Fannie Mae/Freddie Mac, FHA/ VA with escalated issues.
Skills
- Customer Relations
- Management collaboration
- Quality Assessment
- Documentation Management
- Problem-solving abilities
- Microsoft Outlook
- Data Entry
- Call Center Operations
- Multitasking
- Teamwork and Collaboration
- Leadership
- Issue Resolution
Timeline
Specialist, Installation Customer Relations
LL Flooring
08.2022 - 10.2024
Pre/Post Mortgage Closer - Funder
Freedom Mortgage
05.2020 - 08.2022
Bankruptcy/Foreclosure Specialist
Ocwen Mortgage
04.2014 - 12.2019
Case worker representative/SPOC Academy trainer
PHH Mortgage
06.2009 - 02.2014