Jamie Griswold
Spring Green
Summary
Reliable professional with extensive experience in customer service. Proven ability to foster relationships and increase repeat business while excelling in fast-paced environments. Strong multitasking skills and a commitment to teamwork drive success in delivering exceptional service and training new staff effectively.
Overview
22
22
years of professional experience
Work History
Bartender/Server
Jax Place
06.2025 - Current
- Mix & serve beverages according to standard recipes and customer preferences
- Increase repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks
- Upsell menu items to customers, driving up sale revenues/maximizing profits
- Adapt quickly to a fast-paced environment during peak hours to ensure timely service
- Handle cash/card transactions accurately while maintaining a balanced cash register
- Maintain cleanliness and organization of bar area to ensure efficient service
- Contribute to a positive work environment through teamwork and communication
- Help train new staff on bar procedures, cocktail recipes, and customer service standards
Bartender Manager
Hooterville Inn Bar & Grill
06.2023 - 09.2025
- Served customers, including high customer volumes during special events, nights, and weekends
- Fostered strong relationships with patrons through personalized service to encourage repeat business
- Helped supervise and train staff on preparing and delivering drinks, handling food & money, and setting up bar at beginning of shift/breaking down at end of shift
- Helped with managing inventory levels & ordering supplies
- Helped oversee cash handling procedures, ensuring accuracy in transactions and end-of-shift reports
Certified Nursing Assistant
Greenway Manor
07.2021 - 06.2023
- Assisted patients with daily living activities, ensuring comfort and dignity
- Monitored vital signs and reported changes to fellow nursing staff for timely interventions
- Helped maintained accurate patient records, contributing to effective care planning and communication
- Followed infection control measures, ensuring compliance with health standards and regulations
- Helped train new staff on best practices in patient care and safety protocols, fostering a supportive environment for all
Certified Nursing Assistant/Medication Passer
Attic Angel Place
01.2018 - 07.2021
- Assisted patients with daily living activities for enhanced comfort and wellbeing
- Monitored/recorded vital signs and fluid intake/output, and reported any changes or concerns to nursing staff
- Administered medications accurately to patients according to prescribed schedules
- Ensured compliance with medication safety protocols and regulatory standards
- Documented medication administration in electronic health records efficiently
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols
- Mentored new staff on best practices in patient care and promoted a positive team environment
Account Manager
Cliff Insurance Agency
10.2015 - 03.2016
- Managed office administrative tasks such as filing, data entry, and customer correspondence
- Assisted with client inquiries and provided accurate policy information promptly
- Assisted agents in generating new business leads
- Helped train new staff on operational procedures
Resident Assistant
Milestone Senior Living
04.2015 - 10.2015
- Provided compassionate support to residents
- Assisted residents in managing medications
- Helped facilitate social interactions among residents through engaging group activities
Liability Adjuster
Esurance Insurance Company
11.2011 - 04.2015
- Completed investigations and analyzed claims to determine liability, coverage, and potential exposures
- Negotiated fair settlements, ensuring both parties reached a satisfactory agreement
- Assisted policyholders in understanding their policy and coverage options - walking them through an overwhelming process, and helping them make informed decisions about their insurance needs
Call Center Representative/Mentor
Allstate Insurance Company
07.2008 - 11.2011
- Managed high-volume calls while maintaining quality standards and compliance with company policies
- Helped train new team members
- Also served as the fill-in Liaison, addressing/resolving customer inquiries and issues promptly (and coaching teammates where corrections needed)
Crew Trainer
McDonald's
02.2004 - 07.2008
- Delivered good customer service in fast-paced environment
- Operated point-of-sale system efficiently during peak hours
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers
- Trained new crew members
Education
No Degree - Nursing
Madison College
Reedsburg, WISkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Server
Jax Place
06.2025 - Current
Bartender Manager
Hooterville Inn Bar & Grill
06.2023 - 09.2025
Certified Nursing Assistant
Greenway Manor
07.2021 - 06.2023
Certified Nursing Assistant/Medication Passer
Attic Angel Place
01.2018 - 07.2021
Account Manager
Cliff Insurance Agency
10.2015 - 03.2016
Resident Assistant
Milestone Senior Living
04.2015 - 10.2015
Liability Adjuster
Esurance Insurance Company
11.2011 - 04.2015
Call Center Representative/Mentor
Allstate Insurance Company
07.2008 - 11.2011
Crew Trainer
McDonald's
02.2004 - 07.2008
No Degree - Nursing
Madison College