Jamie Heather North
North Lauderdale,FL
Summary
Effective Student committed to learning, developing skills. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Reliable Dispatcher with years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile team member offering over 12 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
39
39
years of professional experience
1
1
Certificate
Work History
Student
Estheticskincare
Coral Springs, FL
10.2022 - 02.2023
- November 30th 9am-2pm Monday-Friday, student for esthetics license
- Followed school and classroom policies, regulations, dress codes and schedules.
- Worked in team environment to maintain high levels of productivity.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Studied topics using scientific methods to contribute to ongoing research
- Participated in seminar classes with enthusiasm and respect towards fellow students
- Followed school and classroom policies, regulations, dress codes and schedules
- Helped fellow classmates succeed by tutoring when requested
Customer Service Agent
Blue Star Logistics
North Lauderdale, FL
01.2021 - 10.2022
- Company went out of business
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Directed dispatching, routing and tracking of 5 fleet vehicles.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Contacted prospective customers to present service options and explain details.
- Drove sales by following up with leads and new customers through outbound calls.
- Kept energy distribution in balance between energy generating operators and trading hubs.
- Maintained regular contact with clients to inform about transactions and performance.
Moving broker customer service representative, dispatcher
Moving central
Pompano Beach, North Lauderdale, FL
02.2020 - 09.2021
- Managed customer accounts
- Conducted customer service surveys
- Handled reservations
- Resolved customer issues
- Booked appointments for clients
- Worked in inbound call center
- Created call center scripts
- Collected and documented orders
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Greeted customers
- Moving
- Directed dispatching, routing and tracking of 7 fleet vehicles.
- Went 62 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Housekeeper Manager
Wicked Clean Las Vegas
Las Vegas, NV
01.2014 - 01.2020
- Reliable and energetic worker with 3 years housekeeping experience offers following skills:
- Comprehensive knowledge of safety and hygiene practices and regulations
- In-depth knowledge of cleaning methods and operation of housekeeping equipment
- Proven commitment to providing high standard of care and concern to senior residents
- History of been able to work independently towards task completion and achievement of quality standards
- Personal reputation as individual of high ethical standards
- Placed orders for housekeeping supplies and guest toiletries.
- Kept building entryway glass clean and polished for professional presentation.
- Placed orders for housekeeping supplies and guest toiletries
- Communicated repair needs to maintenance staff
- Surpassed sales goals by improving service delivery
Showgirl/Customer Greeter
Westgate Resorts
Las Vegas, NV
05.2018 - 01.2019
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Cleared front entry area of trash and debris and directed customers.
- Answered customer questions and pointed individuals in right directions
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests
- Cleared front entry area of trash and debris and directed customers
Photographer
Senor Frogs
Las Vegas, NV
02.2013 - 07.2018
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Completed complex photo shoots at indoor and outdoor venues.
- Experimented with different lighting effects to deliver unique images.
- Selected and set up appropriate props, backdrops and lighting.
- Archived photographs on computers and servers.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
- Shot photographs in controlled lab, field and remote environments.
- Performed advanced computer processing of images for assignments.
- Tracked inventory for photo products and equipment.
- Fabricated camera mounts and cases to capture images and protect equipment.
- Digitally edited photos to enhance appearance
- Photographed high-quality images for various print and digital projects
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product
- Offered image proofs to help clients choose best photos from shoot
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range
Photographer
Bacchanal Buffet
Las Vegas, NV
02.2012 - 12.2015
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Performed advanced computer processing of images for assignments.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported loss prevention goals by monitoring shopper behavior.
- Processed accurate credit, debit, check and cash sales transactions for more than 30 customer orders per day.
Preschool Assistant Teacher
Carrousel Family Child Care
Pahrump, NV
12.2009 - 12.2014
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread.
- Engaged and entertained children through recreational and educational activities.
- Created weekly newsletter to keep families informed about school activities.
- Created portfolios to showcase progress of each child, using early childhood education and childcare software.
- Organized snack time and nap hours.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Assisted teacher with developing creative program suitable for preschool children.
- Promoted sensory development by providing access to different textures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Taught children with creative approaches, methods and techniques.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child
- Interacted with children one-on-one and in small groups to enhance and support learning activities
- Communicated with parents to inform about child's progress and classroom behavior
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts
- Engaged and entertained children through recreational and educational activities
- Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread
- Supervised children during in-classroom activities and on playground
- Delivered clear, concise instructions to children to aid in each student's decision-making
- Maintained classrooms by disinfecting and sterilizing surfaces and toys
- Created weekly newsletter to keep families informed about school activities
- Prepared for lessons by gathering educational materials and setting up equipment
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress
Housekeeping Supervisor
Pahrump Nugget Hotel and Casino
Pahrump, NV
01.2010 - 07.2014
- Diligently washed and folded towels so rooms could be properly stocked
- Timely made up rooms with little or no direction from training staff
- Made it a priority to keep time logs of room tasks and accomplishments while on shift
- Provided additional support while other co-workers were no shows or took vacation
- Followed strict health code procedures during room inspections and cleanings
- Took pride in high quality work by following detailed room task checklists
- Worked well with the diverse staff and all management employees
- Answered phone calls from front desk/clients and took detailed notes for on call room requests
- Handles fast paced requests when hotel was overbooked or event was in town
- Communicated accurately to upcoming shift workers about what was accomplished during second shift
- Server
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Placed orders for housekeeping supplies and guest toiletries
- Worked with front desk to respond promptly to all guest requests
- Communicated repair needs to maintenance staff
- Maintained controls over expenses and inventory for optimal budget tracking
Server
Morgan's/ Thunder bowl
Mokena, IL
11.1999 - 12.2009
- Handled 12 tables daily
- Greeted guests
- Took food and drink orders
- Served meals
- Checked on guests frequently
- Bussed tables
- Handled money
- Swept, mopped, and prepared for guests
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected orders and relayed them to bartenders quickly and accurately.
Education
Certificate - Adult Child Infant
CPR AED
02.2024
Cosmetology License - Cosmetology Education
Hollywood Institute of Beauty Careers
Hollywood, FL09.2023
High School Diploma -
Seminole State College of Florida
Sanford, FL10.2007
Skills
- Housekeeping
- Cleaning
- Time Management
- Customer Service
- Hospitality
- Retail sales
- Communications
- Residential Cleaning
- Laundry
- Front Desk
- Commercial Cleaning
- Cash Handling
- Microsoft Word
- Organizational Skills
- Food Preparation
- Cooking
- Busser
- Serving Experience
- Cashiering
- Food Service
- Data Entry
- Makeup Application
- Body Waxing
- Software Troubleshooting
- Troubleshooting
- Languages
- English - Fluent
- Certifications and Licenses
- High school diploma
- Benefits Implementation
- Attention to Detail
- Special Projects
- Classroom Observation
- Common Core Learning Standards
- Program Activities
- Adobe Systems Adobe Creative Cloud
- Active Listening
- Microsoft Excel
- Basic Housekeeping
- Educational Software
- Basic Mathematics
- Self-Help Education
- Constructive Feedback
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Maintaining Clean Work Areas
- Blog Posts
- Visual Design
- Image Editing
- Shot Capturing
- Adobe Photoshop
- Logistics Modeling
- Protective Equipment Knowledge
- Photo Shoots
- Professional Relationships
- Image Editing and Retouching
- Complex Problem-Solving
- Learning assessments
- Performance improvement
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Certified CPR/AED, adult, child, infant- 2/2022 - 2/2024
Timeline
Student
Estheticskincare
10.2022 - 02.2023
Customer Service Agent
Blue Star Logistics
01.2021 - 10.2022
Moving broker customer service representative, dispatcher
Moving central
02.2020 - 09.2021
Showgirl/Customer Greeter
Westgate Resorts
05.2018 - 01.2019
Housekeeper Manager
Wicked Clean Las Vegas
01.2014 - 01.2020
Photographer
Senor Frogs
02.2013 - 07.2018
Photographer
Bacchanal Buffet
02.2012 - 12.2015
Housekeeping Supervisor
Pahrump Nugget Hotel and Casino
01.2010 - 07.2014
Preschool Assistant Teacher
Carrousel Family Child Care
12.2009 - 12.2014
Server
Morgan's/ Thunder bowl
11.1999 - 12.2009
Certificate - Adult Child Infant
CPR AED
Cosmetology License - Cosmetology Education
Hollywood Institute of Beauty Careers
High School Diploma -
Seminole State College of Florida
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