Jamie J. Schieferle

• Evaluated credit risk through in-depth financial analysis with the goal to maximize sales and minimize bad debt while maintaining customer Goodwill and fostering growing relationships.
• Utilized various credit tools to create thorough customer profiles with risk appropriate credit limits and payment terms established.
• Executed periodic reviews to ensure adherence to document retention policies, maintaining current files, and updating parameters as warranted.
• Negotiate and resolve escalations for high priority and top tier customers to keep product flowing during peak season, while leveraging their cash flow to mitigate delinquency.
• Review, recommend and facilitate collection agency placement and negotiations.
• Assess interdepartmental processes to reduce redundancy, create synergies, while lowering company costs.

• Analyzed and managed Verizon Businesses' top revenue producing customers in the Large Business, Government and Education segment to maximize profitability, increase revenue, reduce risk, and ensure fiduciary responsibilities were met while cultivating internal/external client relationships and delivering outstanding results.
• Review aging reports, reconcile accounts, and prepare customer refunds.
• Partner with Sales and Service teams to address and drive issue resolution to fruition.
• Coordinate and facilitate conference calls to ensure timely customer communication.
• Evaluate contracts to ensure they align with business needs and reduce DSO.
• Assess new and existing customers for creditworthiness.
• Process invoice requests, revisions, and promote customer self-sustainability through online tools.
• Obtain and review supporting documents to validate or deny claims/disputes.
• Compile, complete and ensure accuracy for monthly Forecasting, Reserve, and Write-off reporting.
• Participate and support new hire and ongoing training efforts.
• Exceeded Quality Assurance goal of 95%.
• Recipient of the "Gold Achievement Award."

• Managed the logistics and customs processes for several global accounts to ensure accuracy, timeliness, and cost effectiveness within our partnership while maintaining the utmost in customer service.
• Ran, updated, and distributed the department's daily assignment report.
• Managed the department's daily shipments and ensured adequate coverage.
• Tracked and traced ocean/air shipments to report accurate arrival dates at destination.
• Reviewed all customs documents for accuracy and submitted all shipment details to Customs at the appropriate ports.
• Coordinated exams with Customs and Border Protection Agents to guarantee that all Import regulations were being met and followed.
• Integral member of the "Technology Team" which saved the company over $25,000 annually.
• "On the Spot" award winner.

• Coordinated the Ocean Export transportation, customs' filings, document preparation and distribution for an international account while ensuring that all Export regulations were followed.
• Coordinated booking requests and assignments with designated carriers.
• Submitted the Shippers Export Declaration within 48 hours of scheduled departure.
• Confirmed shipments arrived at port and were loaded to the appropriate vessel.
• Prepared Certificates of Origin, Insurance Certificates, and Bills of Lading according to country requirements.
• Proactively reported inaccurate data to the customer, thereby reducing potential fines and government-imposed penalties.

• Managed collection associates, trained new-hire staff, handled interpersonal customer relations, and facilitated many HR functions.
• Provided direction necessary to control accounts receivable between $1-2 Million, while maintaining customer goodwill and ensuring practices were within state and federal guidelines.
• Designed and implemented processes that encouraged and motivated associates to work at their highest capability.
• Reduced cost for postage, credit bureaus, and other skip tracing resources by carefully monitoring compliance to specific collection strategies.
• Minimized bad debt by analyzing and reacting to negative trends and projecting accurate forecasts.