Jamie Jo Kozak
Alden ,NY
Summary
Accomplished HR Manager with a proven track record at CertainTeed, LLC, and Barrette Outdoor Living, enhancing employee engagement and leadership development. Expert in organizational development and coaching, I've led strategic HR initiatives that significantly improved workplace morale and efficiency. Skilled in onboarding programs and adept at mediating conflicts, my approach has consistently fostered a positive and productive work environment.
Overview
26
26
years of professional experience
Work History
HR Manager
Barrette Outdoor Living
08.2023 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
HR Manager
CertainTeed, LLC
08.2020 - 08.2023
- CertainTeed was acquired by Barrette Outdoor Living on 8/1/2023. I maintained my position and responsibilities.
HR Supervisor
CertainTeed, LLC
09.2017 - 08.2020
- Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Successfully mediated workplace disputes; preserving strong working relationships among team members.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
HR Coordinator
CertainTeed, LLC
04.2015 - 09.2017
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Regional Sales and Service Rep.
CertainTeed, LLC
04.1999 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Communications
SUNY Brockport
Brockport, NY05-1994
Skills
- Onboarding programs
- Soft skills training
- Performance consulting
- Employee engagement
- Coaching and development
- Leadership development
- Employee relations
- Organizational development
Timeline
HR Manager
Barrette Outdoor Living
08.2023 - Current
HR Manager
CertainTeed, LLC
08.2020 - 08.2023
HR Supervisor
CertainTeed, LLC
09.2017 - 08.2020
HR Coordinator
CertainTeed, LLC
04.2015 - 09.2017
Regional Sales and Service Rep.
CertainTeed, LLC
04.1999 - 04.2015
Bachelor of Science - Communications
SUNY Brockport
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