Jamie Heid
Lemmon,SD
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Kitchen Staff Member
The Hub
2020.01 - Current
- Trained inexperienced staff members on food preparation and safety procedures.
- Monitored food temperature, discarding items not stored correctly.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Grand River Casino
2019.05 - 2019.10
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
Assistant Manager
Shopko
2016.01 - 2019.06
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Applied Science - Accounting
Rasmussen University
Fargo, ND03.2023
No Degree - Small Business Administration And Management
Small Business Penn Foster Online
Scottsdale, AZ01.2013
Skills
- Planograms
- Cash Handling
- Team Leading
- Technology
- Customer Service
- Food Production
- Supply Restocking
- Preparation techniques
- Sanitation Procedures
- Positive Attitude
- Complex Problem-Solving
- Problem Resolution
- Problem-Solving
- Stock Rotation
References
- Randy Witte, (715)-209-2045, randy.witte@outlook.com
- Jared Scheeler, (701)-483-3835, jared@hubconvenience.com
- Ann Fleming, (701)-260-9711
- Michelle Maas, (701)-870-1260
- Duane Duppong, (701)-659-0501
Timeline
Kitchen Staff Member
The Hub
2020.01 - Current
Cashier
Grand River Casino
2019.05 - 2019.10
Assistant Manager
Shopko
2016.01 - 2019.06
Associate of Applied Science - Accounting
Rasmussen University
No Degree - Small Business Administration And Management
Small Business Penn Foster Online
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