Jamie K Hernandez
Orlando,United States
Summary
Administrative specialist with extensive experience in office management, customer service and bar operations. Proactive and highly organized, I offer solid skills in communication and coordination to improve operational efficiency. Currently, I am expanding my training in veterinary assistance, which complements my ability to manage situations under pressure and my love for animals.
Overview
4
4
years of professional experience
Work History
Personal Assistant
VIP R&J Insurance Group Inc
Orlando, United States
05.2022 - Current
- Act as the point of contact between the manager and internal/external clients
- Screen and direct phone calls and distribute correspondence
- Handle requests and queries appropriately
- Manage diary and schedule meetings and appointments
- Make travel arrangements
- Take dictation and minutes
- Source office supplies
- Produce reports, presentations and briefs
- Devise and maintain office filing system.
Virtual Assistant
Immigration and businesses LLC
Remote
08.2021 - 11.2022
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Conducted research on potential leads for new business opportunities.
- Coordinated general office duties such as filing, faxing and data entry.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Served as contact person and source of information to maintain good communication with clients.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Manager
San Julian's coffee bar
Winter Park, United States
01.2022 - 05.2022
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed.
- Created training modules and documentation to train staff.
Barista
San julian's coffee bar
Winter Park, United States
01.2021 - 01.2022
- Greet customers as they enter
- Give customers drink menus and answer their questions regarding ingredients
- Take orders while paying attention to details (e.g
- Preferences of coffee blend, dairy and sugar ratios)
- Prepare beverages following recipes
- Serve beverages and prepared food, like cookies, pastries and muffins
- Receive and process payments (cash and credit cards)
- Keep the bar area clean
- Maintain stock of clean mugs and plates
- Check if brewing equipment operates properly and report any maintenance needs
- Comply with health and safety regulations
- Communicate customer feedback to managers and recommend new menu items.
Administrative Assistant
Gorillas Costum Cars
Orlando, United States
01.2020 - 12.2020
- Provides administrative support to ensure efficient operation of office
- Answers phone calls, schedules meetings and supports visitors
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations
- Exhibits polite and professional communication via phone, e-mail, and mail
- Supports team by performing tasks related to organization and strong communication
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Education
CVA - Vet Assistant
Southern Technical College
Orlando, FL11-2024
High school diploma -
Colegio cooperativo del magisterio de Cundinamarca
11.2018
Skills
- Microsoft Office
- Excellent Customer Service
- Team work
- Multitasking and Organization
- Computer Skills
- Communication Skills
- Bilingual communication
Languages
- Spanish
- English
References
Available upon request
Timeline
Personal Assistant
VIP R&J Insurance Group Inc
05.2022 - Current
Manager
San Julian's coffee bar
01.2022 - 05.2022
Virtual Assistant
Immigration and businesses LLC
08.2021 - 11.2022
Barista
San julian's coffee bar
01.2021 - 01.2022
Administrative Assistant
Gorillas Costum Cars
01.2020 - 12.2020
CVA - Vet Assistant
Southern Technical College
High school diploma -
Colegio cooperativo del magisterio de Cundinamarca
Similar Profiles
Jazmin Hutchinson SaldanaJazmin Hutchinson Saldana
Sales Director Latam -Consultant at Vip Universal Medical Insurance GroupSales Director Latam -Consultant at Vip Universal Medical Insurance Group
Daniela KimelDaniela Kimel
Senior Account Coordinator at Global Benefits GroupSenior Account Coordinator at Global Benefits Group
Christopher GraysonChristopher Grayson
Lead Cable Technician at Vip Technology Solutions GroupLead Cable Technician at Vip Technology Solutions Group