Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Jamieka Linscome

Dallas,TX

Summary

Accomplished General Manager at Dallas Pet Den, adept in branding and problem resolution, significantly enhanced staff efficiency and customer satisfaction. Expert in labor cost controls and networking, I spearheaded growth initiatives, boosting the client base by 25%. My leadership is marked by a strategic approach to driving revenue and fostering team development.

Overview

28
28
years of professional experience

Work History

General Manager

Dallas Pet Den
Dallas, USA
03.2024 - Current
  • Led a team of 25 employees, improving staff efficiency and reducing turnover by 50%
  • Streamlined operations, enhanced customer satisfaction (89% increase in positive reviews), and spearheaded marketing campaigns, growing the client base by 25%
  • Managed budget, payroll, and financial reporting, reducing costs and increasing revenue

Dispatch Supervisor

Alto Operations
Dallas, USA
06.2021 - 03.2024
  • Supervised dispatchers and drivers, resolved booking issues, and monitored trips and deliveries

Office Coordinator

Progressive Integrated Healthcare
Dallas, USA
07.2019 - 06.2021
  • Managed phone systems, appointment scheduling, patient registration, referrals, and authorizations
  • Supervised front office operations

Business Office Manager

Simpson Place Assisted Living and Skilled Nursing
Dallas, USA
10.2018 - 06.2021
  • Oversaw financial operations, managed insurance payments, Medicaid applications, and resident files

Site Manager

Medical Clinic of North Texas
Dallas, USA
04.2011 - 07.2016
  • Managed clinic staff, financial analysis, payroll, performance evaluations, and communicated corporate directives

Career Coach

Arbor Education
Dallas, USA
09.2008 - 12.2011
  • Managed a case load, assisted families in finding employment, conducted interviews, and led job search workshops

Outreach Specialist/Program Specialist

Policy Studies Inc.
Dallas, USA
05.2006 - 09.2008
  • Provided counseling and outreach services, managed case loads, and assisted clients in overcoming employment barriers

Call Center Collections Manager

Dallas Nephrology Associates
Dallas, USA
01.2004 - 04.2006
  • Oversaw accounts receivable operations, supervised staff, and managed payroll for 40 employees

Physician’s Office Manager

Metroplex Orthopedics
Dallas, USA
01.2000 - 01.2004
  • Supervised support personnel
  • Ensured clinic compliance with standards, and managed payroll

Collections/Accounts Receivable Supervisor

Parkland Hospital
Dallas, USA
01.1997 - 01.2000
  • Supervised medical collectors, facilitated staff training, and managed accounts receivable processes

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
01.2014

Certified Medical Assistant -

PCI Medical School
01.2000

Skills

  • Advertising and marketing
  • Sales
  • Branding
  • Problem resolution
  • Networking
  • Labor cost controls

Qualifications Summary

Extensive experience in financial services, medical billing/collections, insurance reimbursement, education, and management positions within Dallas area healthcare services and provider companies., Skilled in working with Medicare, Medicaid, Tricare, HMO’s, PPO’s, and other payer types. Deep knowledge of HIPAA, CPT & HCPCS coding, and computerized billing systems., Proven ability to manage multiple tasks efficiently and meet deadlines. Strong track record in motivating teams to achieve company goals in high-stress environments., Experienced in preparing and conducting training workshops for internal and external clients. Adept at employee development and process improvement., Highly articulate, diplomatic, persuasive communicator, and creative problem solver with a Bachelor of Science Degree in Administration.

Timeline

General Manager

Dallas Pet Den
03.2024 - Current

Dispatch Supervisor

Alto Operations
06.2021 - 03.2024

Office Coordinator

Progressive Integrated Healthcare
07.2019 - 06.2021

Business Office Manager

Simpson Place Assisted Living and Skilled Nursing
10.2018 - 06.2021

Site Manager

Medical Clinic of North Texas
04.2011 - 07.2016

Career Coach

Arbor Education
09.2008 - 12.2011

Outreach Specialist/Program Specialist

Policy Studies Inc.
05.2006 - 09.2008

Call Center Collections Manager

Dallas Nephrology Associates
01.2004 - 04.2006

Physician’s Office Manager

Metroplex Orthopedics
01.2000 - 01.2004

Collections/Accounts Receivable Supervisor

Parkland Hospital
01.1997 - 01.2000

Bachelor of Science - Business Administration And Management

University of Phoenix

Certified Medical Assistant -

PCI Medical School
Jamieka Linscome