Jamieka Linscome
Dallas
Summary
Results-oriented hotel manager with extensive experience in overseeing hotel operations. Skilled in conflict resolution, staff development, and enhancing guest relations, leading to improved retention and loyalty. Committed to achieving operational efficiency and exceptional service standards.
Overview
14
14
years of professional experience
Work History
Hotel Manager
Four Seasons Hotel
03.2022 - 01.2026
- Lead all aspects of daily hotel operations, including front desk, housekeeping, maintenance, and guest services for a 221-room property.
- Drive exceptional guest experiences, achieving 97% improvement in guest satisfaction scores and positive online reviews.
- Manage staffing, scheduling, and labor budgets, reducing labor costs by 26% while maintaining service standards.
- Oversee revenue performance, contributing to increased occupancy, ADR, and RevPAR through strategic pricing and upselling initiatives.
- Handle escalated guest concerns with professionalism, resulting in improved guest retention and brand loyalty.
- Ensure compliance with brand standards, safety regulations, and local/state hospitality requirements.
- Train, coach, and develop department leaders, fostering a culture of accountability and teamwork.
Hotel Manager
The Ritz-Carlton Hotel Company
12.2018 - 03.2022
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Coordinated with department heads to streamline communication and enhance collaboration across teams.
- Led initiatives to increase revenue through upselling strategies and promotional packages.
- Fostered relationships with vendors to negotiate contracts that improved service offerings and reduced costs.
- Developed and enforced standard operating procedures for front desk and housekeeping departments.
- Implemented process improvements to enhance operational workflows and reduce costs.
Hotel Front Desk Supervisor
LaQuinta Inn
02.2012 - 12.2018
- Managed front desk operations, including reservations, check-in/check-out, and guest communications.
- Trained front office staff on service standards, upselling, and conflict resolution.
- Improved guest satisfaction scores through proactive service recovery and staff coaching.
- Collaborated with housekeeping to ensure room availability and cleanliness standards.
- Resolved guest complaints promptly, enhancing overall experience and loyalty.
- Implemented process improvements that streamlined daily operations and reduced wait times.
- Managed inventory of front desk supplies, ensuring availability for seamless service delivery.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05-2014
Skills
- Guest complaint resolution
- Guest services management
- Guest relations management
- Cash handling
- Interpersonal communications
- Staff scheduling
- Staff training
- Quality assurance
- Hospitality
- Office and staff streamlining
- Outstanding communication skills
- Staff supervision
- Telephone etiquette
- Employee development
Timeline
Hotel Manager
Four Seasons Hotel
03.2022 - 01.2026
Hotel Manager
The Ritz-Carlton Hotel Company
12.2018 - 03.2022
Hotel Front Desk Supervisor
LaQuinta Inn
02.2012 - 12.2018
Bachelor of Science - Business Administration And Management
University of Phoenix