Jamie Kay Cernech
Lenexa,KS
Summary
I am seeking a full-time, 3-4 days a week. A challenging position as a Dental Assistant/Front Desk/Patient Coordinator job. I am an energetic, self-motivated dental assistant professional with 15+ years of hands-on experience in 4-handed dentistry, radiology, laboratory, sterilization and clerical duties. I have a friendly and outgoing personality with a customer-oriented demeanor. I'm searching for an office to retire from that has a great team that works flawlessly together.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Practice Administrator/Dental Assistant
Overland Park Dental Design
Overland Park, KS
11.2021 - 06.2025
- Streamlined practice operations, enhancing patient flow and reducing wait times.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Managed staff scheduling, optimizing resource allocation and ensuring coverage during peak hours.
- Developed training programs for new hires, fostering team integration and improving service delivery.
- Did all numbers with production and collections which were always 100% or above.
- Kept hygiene schedule full and immediately filled cancelled appointments.
- Ordered all office supplies
- Coordinated complex cases with oral surgeons
- I was also the floater assistant so I would balance both job titles.
- Proficient in taking dental x-rays and CBCT scans
- Proficient with Mac Practice and 3shape.
- Handled all insurance claims and payments.
- Kept a log of new patients, who referred them and sent out thank you cards.
- Purchased pt. gifts for large cases.
- Always willing to step up and help any team member when asked.
- Paid all office related bills
Front Office-insurance and Treatment Coordinator
Dr. Chad Bowles, Dr. Sara Crow
Overland Park, KS
06.2019 - 03.2020
- Greeted all patients
- Gathered all necessary insurance information, verified insurance plans
- Answered multiple phone lines, emails
- In charge of all recall, calls and sending out reminder cards
- Explanation of treatment plans with patients
- Collecting payments and setting up payment plans
- Confirming, making appointments
- Responsible for end of day, end of month paperwork
- Developed and maintained strong relationships with healthcare providers to enhance patient care continuity.
Office Manager
Dr. Luke Wolniak
Olathe, KS
01.2019 - 04.2019
- Greeted all patients, answered phones, scheduled/confirmed appointments
- Efficiently performed insurance verification and pre-authorization functions for all new & existing patients
- Treatment presentation for patients and explaining financing options
- Consulted with patients on the all planned procedures and what is to be expected
- Provided daily/weekly/monthly reporting
Dental Assistant
Dr. Charles Kimes
Overland Park, KS
04.2017 - 12.2018
- Assisted the dentist with four-handed dentistry and other chair-side duties
- Greeted and prepared patient for examination and treatment processes
- Prepped, developed and mounted digital x-rays
- Prepared all dental materials for impressions, pouring molds, packing cord, and temporary crowns
- Took impressions for retainers, appliances, and dentures
- Recorded treatment information, including clinical notes in patient files, submitted and filed insurance claims
Dental Assistant
Dr. Mark Jensen
Overland Park,KS
03.2016 - 07.2016
- Assisted the dentist with four-handed dentistry and other chair-side duties
- Greeted and prepared patient for examination and treatment processes
- Prepped, developed and mounted digital x-rays
- Prepared all dental materials for impressions, pouring molds, packing cord, and temporary crowns
- Took impressions for retainers, appliances, and dentures
- Provided post-operative instructions to patients
- Recorded treatment information, including clinical notes in patient files, submitted and filed insurance claims
Dental Assistant, Dr. Michael Vandenberg
03.2003 - 04.2004
- Assisted the dentist with four-handed dentistry and other chair-side duties
- Prepped, developed and mounted radiographs
- Thoroughly sterilized, maintained and set-up all instruments, dental equipment, and work areas
- Prepared all dental materials for impressions, pouring molds, packing cord, and temporary crowns
Lead Dental Assistant, Dr. Brad Higgerson and Dr. Michael Baeden
07.1999 - 10.2002
- Assisted the dentist with four-handed dentistry and other chair-side duties
- Set up examination room and dental trays in preparation for examinations and procedures
- Prepped, developed and mounted radiographs
- Assisted office manager with patient billing, insurance claims, answered phones, and scheduled appointments
- Thoroughly sterilized, maintained and set-up all instruments, dental equipment, and work areas
- Prepared all dental materials for impressions, pouring molds, packing cord, and temporary crowns
- Provided post-operative instructions to patients and recorded treatment information in patient charts
- Ordered dental supplies and maintained stock
Lead Dental Assistant, Dr. Phillip Farruggia and Dr. Kathryn Farruggia
10.1997 - 11.1998
- Assisted the dentist with four-handed dentistry and other chair-side duties
- Set up examination room and dental trays in preparation for examinations and procedures
- Prepped, developed and mounted radiographs
- Prepared all dental materials for impressions, pouring molds, packing cord, and temporary crowns
- Provided post-operative instructions to patients and recorded treatment information in patient charts
Education
Phlebotomy Certification - Phlebotomy
Johnson County Community College
Overland Park, KS06-2011
Associates - Massage Therapy
MTTI
Kansas City, MO08-2004
No Degree - Pre Requisites
University of Kansas
Lawrence, KS08-1997
Skills
- Certified and trained on CEREC/CEREC Ortho
- Experienced with Eaglesoft & Open Dental software, Mac Practice, and DTX
- Proficient in preparing/maintaining instruments, equipment, and materials for dental procedures
- Well-versed in setting up and developing digital and traditional radiographs and CBCT scans as well as 3shape technology
- Substantial knowledge of dental procedures and terminology
- Highly skilled in greeting patients, managing appointments and updating patient records
- Familiar with root-canal procedures, gingivectomies, and other oral procedures
- Familiar with all general dentistry procedures and implant procedures
- HIPAA compliance
- Operations management
- Scheduling coordination
- Patient relations
- Human resources management
- Practice marketing
- Policy and procedure development
- Schedule management
- Workflow management
- Continuous improvement
- Policy implementation
- Practice management
- Workflow planning
- Supplies ordering
- Marketing
- Referral management
- Managing files and records
- Workflow efficiency
- HIPAA and OSHA regulations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Patient education
Certification
- Phlebotomy, Johnson County Community College, 2011
- Massage Therapy MTTI 2002
Timeline
Practice Administrator/Dental Assistant
Overland Park Dental Design
11.2021 - 06.2025
Front Office-insurance and Treatment Coordinator
Dr. Chad Bowles, Dr. Sara Crow
06.2019 - 03.2020
Office Manager
Dr. Luke Wolniak
01.2019 - 04.2019
Dental Assistant
Dr. Charles Kimes
04.2017 - 12.2018
Dental Assistant
Dr. Mark Jensen
03.2016 - 07.2016
Dental Assistant, Dr. Michael Vandenberg
03.2003 - 04.2004
Lead Dental Assistant, Dr. Brad Higgerson and Dr. Michael Baeden
07.1999 - 10.2002
Lead Dental Assistant, Dr. Phillip Farruggia and Dr. Kathryn Farruggia
10.1997 - 11.1998
Phlebotomy Certification - Phlebotomy
Johnson County Community College
Associates - Massage Therapy
MTTI
No Degree - Pre Requisites
University of Kansas