JAMIE L. MORRISON
North Dinwiddie,VA
Summary
Results-driven Advanced Medical Support Assistant with 3 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
4
4
years of professional experience
Work History
Advanced Medical Support Assistant
Hunter Holmes McGuire VA
Richmond , VA
01.2022 - Current
- Scheduling, canceling, re-scheduling patient appointments and/or consults; -Entering no-show information; -Monitoring appointment requests from multiple electronic sources; -Participating in huddles with other MSAs and/or clinic staff to determine daily needs of the clinic; -Monitoring both inpatient and outpatient appointments in areas of responsibility; -Verifying and updating demographics and insurance information when patients check-in for appointments; -Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on patient's eligibility status
- Maintained friendly and professional customer service interactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient customer service to customers, handled challenging situations with ease.
Front Office
James River Cardiology
Colonial Heights, VA
01.2021 - 11.2021
- Check In - greet customers and check them in, I also put them in patient rooms
- Prep charts for the following day as well as scanning documents in and uploading them to patient charts
- Will occasionally schedule patients appointments when check out needs help
- Process payments and count money at the end of day.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed over 50 customer calls per day with utmost professionalism and knowledgeable service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered prompt customer service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Patient Care Coordinator
Pivot Physical Therapy
Colonial Heights, VA
08.2020 - 01.2021
- Answers all inbound calls using the company’s greeting; transfers and takes messages as needed
- Responsible for all components of scheduling appointments and properly documenting accounts as needed - Accurately enters patient demographics, insurance and case information
- Collects all monies that are due prior to each visit including, but not limited to co-payments, deductibles, co-insurance, payments on statements, self pays, attorney checks
- Document all monies in the system appropriately and provides system receipt - Scans all patient documents within 24 hours of receipt; Used appropriate naming convention of each document and scanned documents to the appropriate case - Maintains a neat and organized workspace and ensures cleanliness within the office
Physical Therapy Technician
Pivot Physical Therapy
Colonial Heights, VA
09.2018 - 08.2020
- Assist patients with stretches and exercises
- Ensure proper placement and attach modalities to patients
- Construct therapy hot and cold packs and ensure correct placement on patients
- Maintain cleanliness of all Physical Therapists working tables and area
- Maintain cleanliness of all linen and gym area.
Packer
Randstad North America
Smyrna, TN
02.2009 - 04.2009
- Confirm, sort, and pack multiple types of hose fasteners
- Ensure items are packed properly and available for shipping.
Education
Certificate in Dental Assisting -
NC Dental U
05.2015
High School Diploma -
James Madison High School
08.2010
Skills
- Problem Anticipation and Resolution
- Multi-Line Telephone System Operation
- Patient Scheduling
- Patient records maintenance
- Medical terminology understanding
Timeline
Advanced Medical Support Assistant
Hunter Holmes McGuire VA
01.2022 - Current
Front Office
James River Cardiology
01.2021 - 11.2021
Patient Care Coordinator
Pivot Physical Therapy
08.2020 - 01.2021
Physical Therapy Technician
Pivot Physical Therapy
09.2018 - 08.2020
Packer
Randstad North America
02.2009 - 04.2009
Certificate in Dental Assisting -
NC Dental U
High School Diploma -
James Madison High School
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