Summary
Overview
Work History
Education
Skills
Timeline
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JamieLee Adams

Penn Yan,NY

Summary

Customer Experience Specialist with a strong track record in enhancing service delivery and optimizing operations at Veterans Affairs. Demonstrated success in streamlining recruitment processes through exceptional organizational skills and a detail-oriented approach, leading to improved efficiency and quality outcomes. Known for a friendly demeanor and adaptability in dynamic environments, ensuring high standards of excellence.

Proactive and goal-oriented professional known for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability with a quick capacity to learn new skills, fostering a positive team environment. Committed to driving team success and contributing to organizational growth through effective collaboration.

Overview

22
22
years of professional experience

Work History

Front End Team Member (Part Time)

Spotted Duck
Penn Yan, NY
05.2024 - Current
  • Greet customers with a welcoming attitude and explain the ice cream menu.
  • Efficiently take orders and answer any questions.
  • Input orders into the Square system and collect payments.
  • Relay ticket orders to ice cream scoopers.
  • Hand out orders.
  • Wash dishes, restock ice cream bowls and flights.
  • Stock apparel.
  • Sweep and mop floors.
  • Sanitize all surfaces and tables.
  • Take out garbage.
  • Complete laundry.

Line Cook (Part Time)

Smokin Pete's Barbeque
Geneva, NY
05.2023 - Current
  • Prepare multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepare bulk cold salads, salt potatoes, and corn bread according to recipes.
  • Stock necessary containers, cups and lids for service.
  • Prep all plates with garnish and recheck for accuracy before serving.
  • End of shift: replenish all items low in stock and cover, sanitize of all surfaces, assist dish washer with overflow of dishes, sweep, deck brush, and mop floors, take out all garbage.

Human Resources Assistant (GS-7 Step 1, 40 Hours)

Veterans Affairs, Veterans Health Administration
Biloxi, MS
10.2022 - Current
  • Participate in recruitment and selection process for new hires.
  • Independently complete new recruitment requests when received from supervisor. Verify recruitment package for accuracy including document checks.
  • Reference HRSmart for accuracy of position that corresponds with recruitment request.
  • Actively communicate with hiring managers of service with open recruitments.
  • Prepare vacancy assessments and announcements in a timely manner. Send to team leads and hiring managers to complete a check for accuracy before posting live on USA Jobs.
  • Upon announcements closing, review applicants for eligibility for position. This includes reviewing resume to ensure qualifications are met, time in grade is met for internal postings, Veterans preference if applicable, and any other necessary forms required. Create a certificate list for respective hiring manager to review applicants. Send to team lead to review prior to hiring manager review.
  • Respond to any inquiries from applicants.
  • Once service has selected a hire, review hiring packet for accuracy and correct documentation, create a job offer for selected hire, send notifications to all applicants regarding status of employment, complete onboarding tasks of new hire which include but not limited to pre-employment physical, drug testing, communication with employee health and drug test coordinator for completion of respective tasks, send new hire an email with outline on what to expect for hiring process, accuracy check of documents uploaded to new hire file from selectee, complete HR forms corresponding with position, complete LEIE and sex offender queries, assign new hire tasks and forms to complete, PIV Sponsorship and VA email creation.
  • Keep open communication with new hires which includes but not limited to providing factual information as related to HR both written and orally, assistance with any onboarding tasks and their completion for a smooth transition into accepted position, coordinate start date.
  • Weekly communication with service hiring managers of various stages of onboarding, coordination of start date.
  • Weekly check of outstanding tasks in USA Staffing that correspond with hiring process. Update notes on status of each recruitment or new hire.
  • Once hiring process is complete, create a firm job offer for new hire, verify new hire has onboarded on respective date, verify payroll forms are complete and accurate, complete coding in HRSmart and FSC tickets for payroll, enter and manage data in systems, circle back to ensure coding and ticket have been complete, queue forms and documents for new hires eOPF file, complete final closeout of file.
  • Daily verbal and written communication with team leads, team supervisor as well as with training team as needed.
  • Complete timekeeper duties during absences of time keeper.
  • Previously trained new Human Resource Assistants on onboarding duties and tasks.
  • Adhere to policies with but not limited to VA Handbooks, OPM,OCHO, USA Staffing.
  • Maintain up to date compliance on yearly trainings.
  • Seek out and complete any trainings that may be of relevance to Title 5 recruitments.

Bartender (Part Time)

Climbing Bines Woodfired
Geneva, NY
03.2022 - 11.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Efficiently took pizza orders in person as well as call in orders and relayed orders to kitchen staff
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Swept and mopped floors, sanitize all tables and bar.
  • Washed windows.

Senior Account Clerk Typist (Full Time, 37 Hours)

Yates County Social Services
Penn Yan, NY
08.2021 - 10.2022
  • Contributed to a positive work environment through active participation in team meetings and open communication with colleagues.
  • Managed accounts payable and receivable for timely processing of transactions, resulting in optimal cash flow.
  • Reduced errors in financial documents by conducting thorough reviews and audits.
  • Received and entered vendor bills, printed checks.
  • Worked with vendors and management to resolve issues quickly.
  • Printed daily authorization forms and giving to corresponding workers, circle back later in day to make sure all were scanned and signed by workers using TeMag and PRHED NYS system. Scanned in daily authorization changes.
  • Review of errors on multiple daily accounting reports printed from PHRED.
  • Wrote checks for clients monthly housing costs, monthly utility bills, monthly daycare, any other DSS needs for monthly bills.
  • Posted daily electronic checks in multiple Excel spreadsheets.
  • Created and or update all contracts of social services and youth bureau with outside vendors using multiple Excel and Word spreadsheets, work with outside vendors for yearly insurance certificates corresponding with yearly contracts via Email,
  • Scanned documents as needed using Laserfiche system.
  • Daily receipting of any incoming monies to social services using paper receipts and documenting on multiple Excel spreadsheets and Quicken.
  • Accuracy check of paylines for outgoing payments are correct via TeMag system and if they aren't following up with worker to correct before payment is made via Email.
  • Mailed HEAP and SNAP applications as needed, assigned new HEAP and SNAP cases to case worker via Excel spreadsheet, registered all new SNAP and HEAP applications via MyWorkSpace to issue client case number and assign to case worker.
  • Cover the workforce development desk and social services front desk as needed.
  • Completed all SNAP and HEAP scanning into correspoding files.
  • Logged HEAP refunds in Excel spreadsheet, checked all SNAP refunds via Excel Spreadsheets to make sure account balance matches NYS system, reconciled outstanding overpayments due to errors on client behalf creating a discrepancy.
  • Validated weekly benefits are not being received for active Yates County inmates via checks and balances email correspondence between Yates County Social Services and Yates County Sheriff’s Office.

Surgical Scheduler (Full Time, 40 Hours)

Interlakes Orthopeadic Surgery
Geneva, NY
03.2019 - 07.2021
  • Met with individual patients that opted for surgical intervention to complete a health history review, expected appointments, pre-operative requirements, need for any primary care or specialist clearance. Scheduled all appointments corresponding with surgery in Medent system. Scheduled pre-op surgical nurse appointments using Finger Lakes Health Meditech.
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
  • Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
  • Selected correct procedure codes using CPT book for physician and billing purposes.
  • Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
  • Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
  • Contacted insurance companies to obtain authorizations and gathered all related medical records.
  • Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
  • Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
  • Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
  • Followed physician's orders and availability calendar to schedule tests and procedures.
  • Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
  • Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Scanned surgical pictures and diagrams from surgical procedures performed into Medent system.
  • Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
  • Ensured adequate staffing levels were maintained across all scheduled surgeries by working closely with nursing personnel and anesthesia providers during scheduling process.
  • Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Worked directly with Geneva General and Crouse Hospital's scheduling department to schedule patient's surgical procedure and make hospital schedules coincide with our orthopaedic office schedule, make sure scheduled booking slip is received from each hospital on each patient received via fax, check daily for incoming faxes and print for providers to review and sign or route directly in Medent chart if document only needs review, create booking slip with CPT and diagnosis codes ensuring accuracy of surgical procedure , create orders with testing and medication specific to surgical procedure in Medent system, fax booking slip, orders, last note, and health history to corresponding hospital
  • Scheduled phone depositions and peer to peer calls with lawyers for specific providers which included chart preparation.
  • Helped patients with surgical benefits in regards to their insurance if needed to determine out of pocket expense
  • Scanned frequently for front end staff into corresponding patient charts.
  • Answered phones to assist front end staff.
  • Printed patient demographics, office notes, and prescription for spinal bracing company.
  • After obtaining a full-time position at Yates County DSS maintained positive professional rapport allowing for the opportunity to work remotely from home on a part time basis to continue to assist office with duties listed above.

Medical Secretary (Full Time, 40 Hours)

PreEmption Family Medicine
Penn Yan, NY
10.2016 - 03.2019
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • verified insurances daily for 2 offices to confirm primary care providers are correct to allow for correct insurance payment for office visit using an electronic check system in Medent, check copy and deductible amounts for accuracy to ensure correct payment obtained from patient, check insurance subscriber of policy is correct to ensure accuracy for insurance payment to office, if insurance policy is termed, research via multiple insurance company websites to find correct insurance information prior to patient appointment.
  • patient check in and out to include checking patient demographics, scan insurance cards, collect copay, deductibles, self-pay payments, and past due collections, schedule follow up appointments upon patient check out.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Enhanced office productivity by handling high volume of callers per day.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
  • Facilitated timely referrals to specialists or imaging appointments as requested by provider. Obtain insurance authorization as needed.
  • Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
  • Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
  • Printed charge slips and medication lists for upcoming appointments.
  • Filled out all Department of Transportation forms for Department of Transportation physicals.
  • Mailed new patient packets and yearly physical packets to patients.
  • Worked outstanding pre collection report for all FLH Medical offices, keep report of payments collected or insurance issues identified that should not be patient responsibility using Excel spreadsheet and Medent system.
  • Daily self cash out and balance, daily group cash out and balance, daily deposit.
  • Opened daily mail and post any incoming payments in Medent system, check daily incoming faxes, labs, and RHIO database tank and route into charts in Medent or print for provider signatures.
  • After switching to orthopaedic office within Finger Lakes Health maintained positive professional rapport allowing for the opportunity to work remotely from home on a part time basis to continue to assist office with duties listed above.

Medical Billing Specialist (Full Time, 40 Hours)

Cananadaigua Medical Group
Cananadaigua, NY
09.2011 - 10.2016
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Filed and updated patient information and medical records.
  • Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
  • Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
  • Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
  • Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
  • Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
  • Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
  • Verified insurance of patients to determine eligibility.
  • Posted payments manually and electronically and collections on regular basis.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Reviewed and entered providers charges while meeting a daily deadline in compliance with office policies as well as research when needed for corrections of incorrect charges in Intergy system.
  • Checked coding against office notes and operative notes, ensure diagnosis codes correspond with CPT codes entered by provider.
  • Logged into Thompson hospital and identify practice patients to log for incoming charges using Excel spreadsheets, log report of outstanding hospital charges not collected on Excel spreadsheet, log report of newborn babies pediatricians have called on that aren't practice patients in Excel spreadsheet.
  • Identified and prepare refund documentation printed from patient chart in Intergy system.
  • Balanced and close financial aspect of system daily.
  • After obtaining a full-time position at PreEmption Family Medicine maintained positive professional rapport allowing for the opportunity to continue to assist office with duties listed above on a part time basis.

Receptionist (Full Time, 40 Hours)

Interlakes Orthopaedic Surgery
Geneva, NY
03.2005 - 09.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected payments, co-pays, and self-pay payments, match collected payments against Intergy system to balance daily.
  • Entered billing charges and apply payments upon checkout in .Intergy system
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Checked patient insurances on corresponding websites.
  • Prepared charts for medical records which includes printing patient electronic medical chart, copy patient's paper chart information upon patient requests.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Entered Medicaid charges on corresponding website as well as payments when received.
  • Called/ researched insurance denials.
  • Balance checks against system to balance daily postings.
  • Maintained HIPAA compliance.

1 to 1 Aide (Full Time, 37 Hours)

Happiness House
Geneva, NY
01.2005 - 06.2005
  • Offered caring companionship and emotional support to 2 children with severe disabilities in a preschool setting.
  • Observed and monitored children's activities.
  • Established trusting relationships with children through consistent reliability and genuine empathy towards their unique situations.
  • Supported children's development by encouraging teamwork and understanding of others.
  • Assisted in developing skills such as behavior, social interaction, personal hygiene, and learning.
  • Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.

Personal Care Aide (Part Time)

Clinton Crest Manor
Penn Yan, NY
06.2003 - 06.2005
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Overall supervision and management of a 40 resident care home on the evening shift.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted disabled clients to support independence and well-being.
  • Light housekeeping.
  • Medication delivery and administration.
  • Served meals.
  • Wrote in daily paper log any pertinent resident information oncoming shift may benefit from.
  • Answered questions from family members regarding care plans for the client.
  • Laundered clothing and bedding to prevent infection.

Education

High School Diploma -

Penn Yan Academy
Penn Yan
06-2003

Some College (No Degree) -

Finger Lakes Community College
Canandaigua, NY

Skills

  • Friendly and helpful
  • Organizational skills
  • Detail-oriented
  • Customer service
  • Multitasking Abilities
  • Cleaning and sanitizing
  • Adaptable and flexible
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Professional demeanor

Timeline

Front End Team Member (Part Time)

Spotted Duck
05.2024 - Current

Line Cook (Part Time)

Smokin Pete's Barbeque
05.2023 - Current

Human Resources Assistant (GS-7 Step 1, 40 Hours)

Veterans Affairs, Veterans Health Administration
10.2022 - Current

Bartender (Part Time)

Climbing Bines Woodfired
03.2022 - 11.2022

Senior Account Clerk Typist (Full Time, 37 Hours)

Yates County Social Services
08.2021 - 10.2022

Surgical Scheduler (Full Time, 40 Hours)

Interlakes Orthopeadic Surgery
03.2019 - 07.2021

Medical Secretary (Full Time, 40 Hours)

PreEmption Family Medicine
10.2016 - 03.2019

Medical Billing Specialist (Full Time, 40 Hours)

Cananadaigua Medical Group
09.2011 - 10.2016

Receptionist (Full Time, 40 Hours)

Interlakes Orthopaedic Surgery
03.2005 - 09.2011

1 to 1 Aide (Full Time, 37 Hours)

Happiness House
01.2005 - 06.2005

Personal Care Aide (Part Time)

Clinton Crest Manor
06.2003 - 06.2005

High School Diploma -

Penn Yan Academy

Some College (No Degree) -

Finger Lakes Community College

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JamieLee Adams