Jamie Lee Marks
Aransas Pass,TX
Summary
To secure a work at home position with your company.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Virtual Insurance Customer Service Agent
Results-CX
07.2022 - 03.2024
- Providing benefit and claim information to providers with first call resolution.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
- Sought out extra training opportunities to enhance customer relationship management abilities.
QVC Virtual Sales and Customer Service
Alorica
09.2020 - 02.2022
- Taking phone orders, suggesting other items, helping to solve issues regarding misplaced or incorrect items with first call resolution.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company.
- Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer service
Hidden Lake RV Park
09.2019 - 05.2020
- Answering phones, addressing client needs with first call resolution.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Provided high-level customer service, resolving issues promptly.
- Supervised and trained staff on product knowledge and customer service.
- Generated reports for customer service issues and repair records.
- Created comprehensive reports on office activities, providing valuable insights into areas requiring further optimization.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
Call Center Representative
Lonestar Jellystone
02.2017 - 09.2019
- Answering phones, help solve client issues and work with other departments to help solve issues with first call resolution.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
Associate of Science - Accounting And Business Management
Brown Mackie College Cincinnati
Cincinnati, OH07.2006
Skills
- Understanding Insurance contracts, benefits, and coverage
- Understanding the claims process, adjusting when needed
- Customer Service, addressing client needs, in person or on the phone with first call resolution
- Office management, sending daily, weekly, and monthly reports to owner
- Computer knowledge of a variety software packages including Microsoft Office
- Multitask office work with other activities
Previous Positions
- Results-CX, Customer service, 01/01/22, 12/31/24
- Alorica, QVC/HSN Virtual Sales and Customer service, 01/01/20, 12/31/22
- Hidden Lake RV Park, Front Desk Customer Service, 01/01/19, 12/31/20
- Lonestar Jellystone, Call Center, Customer Service, 01/01/17, 12/31/19
Cover Letter
I am writing to you today regarding the document control specialist position you currently have open. I am eager to meet with you to share my qualifications. I enjoy helping people, I am proficient at working with computers and have excellent written and verbal skills. I possess good decision-making skills, am very organized and detail oriented.
My skills and background include many of the requirements for this position. These include requesting documents from clients and reviewing them for completeness. If needed I can provide support with preparing the documents required, assure that they are processed in a timely manner. Ensure ongoing conformance meets quality assurance requirements, investigate problem areas, communicate significant issues or development.
In summary, with my skill set, I am very goal oriented, I strive to develop team relationships, improve performance, grow my knowledge on nuclear business products and procedures, and can make reasoned, sound and timely decisions.
Timeline
Virtual Insurance Customer Service Agent
Results-CX
07.2022 - 03.2024
QVC Virtual Sales and Customer Service
Alorica
09.2020 - 02.2022
Customer service
Hidden Lake RV Park
09.2019 - 05.2020
Call Center Representative
Lonestar Jellystone
02.2017 - 09.2019
Associate of Science - Accounting And Business Management
Brown Mackie College Cincinnati