Hi, I’m
JAMIE LUNDY
Training Manager
Apopka,FL
Summary
Experienced Training Manager with a strong background in customer care. Proven ability to develop and deliver effective training programs that enhance customer satisfaction and improve team performance. Passionate about driving continuous improvement and achieving organizational goals through innovative training solutions.
Overview
24
years of professional experience
1
Certification
Work History
HappyOrNot Americas Inc.
Customer Enablement and Training Manager - Remote
06.2023 - Current
Job overview
- Currently managing all learning initiatives for North America at a global SaaS company specializing in feedback and analytics.
- Developing and implementing a successful, adaptable onboarding program for hundreds of customers to enhance satisfaction and retention.
- Conduct targeted onboarding sessions and host recurring Zoom webinars to equip customers with essential skills and knowledge.
- Create enablement tools and training videos as needed to address learning gaps, improve renewal rates, and maintain engagement.
- Demonstrate ability to optimize Salesforce processes and workflows for increased efficiency and productivity.
- Proficient in using Outreach software for creating and managing email campaigns.
- Alternate training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Spearhead design and implementation of multiple training courses to establish successful onboarding of new employees. Manage courses and updates within the Learning Management System (LMS) to ensure ongoing success.
- Collaborate with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
Florida Virtual School
Online Instructor/Mentor Teacher - Remote
07.2012 - 06.2023
Job overview
- Strong emphasis on high-level organizational, project management, and time-management skills in a remote work environment.
- Monitored student progress through LMS and data warehouse.
- Maintained continuous professional development by attending conferences, webinars, and workshops focused on online education best practices.
- Communicated daily with stakeholders with a focus on strong interpersonal connections and customer service.
- Used ADDIE model to develop curriculum, learning tools, assessment methods, and instructional videos to achieve learner success.
- Administered personalized instruction for synchronous and asynchronous learning.
- Facilitated virtual training for large and small groups as well as one-on-one coaching.
- Generated and utilized data analysis for key decision making.
- Demonstrated mastery and adaptability for needed technology like Google Suite, Microsoft Office, PowerPoint, Excel, Zoom, and Blackboard.
- Mentored new teachers and developing interns through professional guidance and technical training.
- Led meetings and professional trainings to share best practices and manage relevant projects.
Orange County Public Schools
ELA Instructor
08.2003 - 06.2012
Job overview
- Developed daily lessons and curriculum that targeted state standards and assessed needs for reading, writing, and life skills.
- Utilized International Baccalaureate teaching styles.
- Instructed on tested benchmarks and critical thinking skills.
- Analyzed and sorted data to drive differentiated instruction and utilized remediation based on targeted skills.
- Led the school yearbook committee as the advisor.
- Liaised with administration and school district for instructional decision-making.
- Supervised developing interns from the University of Central Florida.
Valpak Advertising
Sales Account Executive
08.2001 - 07.2002
Job overview
- Developed and nurtured relationships with key clients, resulting in increased sales and revenue.
- Collaborated with cross-functional teams to ensure timely delivery and customer satisfaction.
- Conducted market research to identify potential clients and opportunities for business growth.
- Developed eye-catching designs for marketing materials, resulting in increased brand visibility.
Education
Bowling Green State UniversityBowling Green, Ohio
Communications
05-2001
Skills
- Effective communication
- Problem solving
- Strategic leadership
- Customer service
- SaaS Onboarding and Platform Management
- Program optimization
- Learning management systems
- Process evaluation and enhancement
- Course development
- Virtual training
- Customer relationship management
- Cross-functional teamwork
LANGUAGES
English
Native
Certification
- English 5-9 Educator Certification
- ESOL Certification
- Driver's Education Certification
Timeline
Customer Enablement and Training Manager - Remote
HappyOrNot Americas Inc.
06.2023 - Current
Online Instructor/Mentor Teacher - Remote
Florida Virtual School
07.2012 - 06.2023
ELA Instructor
Orange County Public Schools
08.2003 - 06.2012
Sales Account Executive
Valpak Advertising
08.2001 - 07.2002
Bowling Green State University
Communications
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