Jamie Lyn Woodward
Arlington,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Child Protective Services Supervisor
Texas Department Of Family And Protective Services
03.2020 - Current
- Supervised unit of caseworkers and clerical staff responsible for providing child protective services to all family members
- Provided case consultations and monitor status of cases within unit by utilizing data warehouse reports to identify trends.
- Selected, hired, managed, and developed staff through review of performance data, individual conferences, case readings, and data warehouse reports.
- Consulted with area Program Director, regional and state office management, regional caseworkers, and external public and private stakeholders to provide details of complex, high profile and sensitive cases.
- Interacted routinely with clients, judges, attorneys, children, school personnel and all other aspects of community.
- Managed and developed staff to ensure that child safety, services to children, youth and families are set up timely, that services are directed towards child safety, permanency, and well-being.
- Planned and managed unit operations to achieve project goals and objectives for services delivery by monitoring caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
Caseworker
Texas Department Of Family Protective Services
09.2016 - 03.2020
- Assessed child safety and risk of abuse or neglect by performing home visits, interviewing family member and individuals associated with family to determine if intervention is necessary.
- Conducted removal of children, completed placement of children and prepared affidavits when children are unable to safely remain in their home.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Collected information through observation and interviews with children, parents, relatives and neighbors.
- Facilitated supportive services and counseling for family members to address special concerns.
- Reviewed existing case records for available information to formulate plans of treatment and develop short- and long-term goals.
- Attended court proceedings, submitted documents and offered testimony.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Developed and maintained strong relationships with community resources for successful referrals.
Assistant Branch Manager
Pioneer Military Credit
02.2008 - 12.2009
- Responsible for leading team of 5-7 financial services representatives and branch operations management.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.Reviewed credit applications for risk factors and credit worthiness.
- Responsible for motivating team to achieve sales targets and acquire new customers.
- Maintained active role in community and developed key business and community relationships.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Customer Service/Collections Operations Manager
Regional Acceptance Corporation
02.2004 - 12.2007
- Responsible for managing and developing representatives in customer service and collection call center operations
- Established, measured and analyzed staff productivity metrics to ensure performance objectives were met
- Mentored team members to develop and expand their collection and asset recovery technical skills, as well as their management and leadership skills
- Responsible for administering collection queues, setting goals, coaching, counseling, training, modeling behavior, providing incentives and feedback, as well as evaluating collection staff
- Coordinated with training to identify process improvement opportunities.
- Represented team on special projects and initiatives.
Assistant Vice President
AMERICREDIT FINANCIAL SERVICES, INC
08.1999 - 09.2003
- Managed team of 100+ inbound/outbound collections center operations
- Led Customer Relationship Management team responsible for inbound/outbound call center operations transition to Oracle Platform
- Assisted with forecasting and managed monthly, quarterly, and annual performance objectives.
- Developed recommendations to adjust collections risk procedures and strategies by analyzing credit and financial performance within call centers.
- Responsible for maintaining good internal and external relationships with executive management, internal and external clients, as well as support personnel.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Developed quality employees within call center to take over leadership positions.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - BS - Sociology
Ouachita Baptist University
Arkadelphia, AR05.2003
Skills
- Team Development
- Employee Motivation
- Process Improvement Strategies
- Data Evaluation
- Leadership
- Mental Health Support
Certification
- Certified Mental Health Coach - August 2022
Timeline
Child Protective Services Supervisor
Texas Department Of Family And Protective Services
03.2020 - Current
Caseworker
Texas Department Of Family Protective Services
09.2016 - 03.2020
Assistant Branch Manager
Pioneer Military Credit
02.2008 - 12.2009
Customer Service/Collections Operations Manager
Regional Acceptance Corporation
02.2004 - 12.2007
Assistant Vice President
AMERICREDIT FINANCIAL SERVICES, INC
08.1999 - 09.2003
Bachelor of Science - BS - Sociology
Ouachita Baptist University
- Certified Mental Health Coach - August 2022
Similar Profiles
Tierria JohnsonTierria Johnson
Conservatorship Specialist at Texas Department of Family and Protective ServiceSConservatorship Specialist at Texas Department of Family and Protective ServiceS
ELEXUS HENRYELEXUS HENRY
ADMINISTRATIVE ASSISTANT at TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICESADMINISTRATIVE ASSISTANT at TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
MEGAN WILKINSONMEGAN WILKINSON
Government Relations Specialist at Texas Department of Family and Protective ServicesGovernment Relations Specialist at Texas Department of Family and Protective Services