JAMIE MANNING
Charlotte,NC
Summary
Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
16
16
years of professional experience
Work History
Case Manager/Intake Coordinator
Restorative Support Services Inc
Charlotte, NC
11.2015 - 07.2021
- Conducted data analysis in support of a variety of analytic solutions
- Took collaborative action to coordinate with the other providers and monitor the enrollees' progress toward the cost- effective achievement of objectives specified in the plan of care
- Maintained responsibility for communication, reports, and outcomes within the organization for patient care coordination and ensured continuity of services and seamless transitions
- Advised clients on financial status and methods of payments for treatment services needed
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
- Identified care need of individual clients and coordinated responses based on physicians' expert advise, insurance limitations, and procedural costs
Benefits Specialist
Hawthorne Partners: American Income Life
Matthews, NC
10.2020 - 04.2021
- Directed and controlled 30-40 401K, medical, dental and vision benefit packages daily
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches
- Organized positions by factors such as salary and status to develop effective categories and operational strategies
- Checked 40+ employees' benefits enrollment for accuracy and inputted all data into eAPP
- Processed monthly remittance and reconciliation for various benefit plans
Project Manager
Alexander Youth Network
Charlotte, NC
09.2018 - 04.2020
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with Senior Leaders
- Fostered relationships with over 20+ vendors and 40+ stakeholders to promote positive working relationships
- Developed and initiated 30+ projects, managed costs, and monitored performance
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
- Identified, reviewed, and applied policies and procedures
- Drove team success through shared vision and recognition of quality performance for nearly 70% of business intent
- Identified plans and resources required to meet project goals and objectives
Business Analyst/Human Resources Manager
Thompson Child And Family Focus
Charlotte, NC
10.2012 - 09.2018
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Conducted research, gathered information from multiple sources and presented results
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines
- Liaised between multiple business divisions to improve communications
Board of Directors Member
Marion-Dillon County Board
Dillon, SC
07.2011 - 09.2012
- Provided comprehensive assessment, plan development, implementation of plan of care and evaluation of effectiveness of interventions with revisions as necessary
- Reviewed outcomes and metrics to evaluate performance, effectiveness and impact
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning cutting over-head costs by 35% ad maximized profits by 12%
- Defined organizational problems to create and implement correction plans
- Served as advocate and ambassador for organization by fully engaging, identifying and securing resources and partnerships to advance mission
- Collaborated with 18 other members to seek involvement in policy decisions, fundraising and visibility of organization
Human Resources Intern
Richardson Center for the Child
Florence, SC
01.2011 - 01.2011
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Helped with over 90+ employee unemployment and I-9 forms to support compliance procedures
- Maintained relationships with personnel using strong collaboration and teamwork skills
- Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention by 10%
- Created and updated tracking spreadsheets using Excel
- Reduced expenses 12% by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
- Coordinated implementation of people-related services, policies and programs through departmental staff
Enumerator Supervisor
United States Census Bureau
Dillon, SC
01.2009 - 01.2010
- Assisted people in filling out surveys with complete and accurate information based on a variety of specific information including a persons' name, age, religious preference, address, and state of residency
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 300+ community households total per day
- Investigated residential history and contacted internal administrative units to clarify occupants and made appropriate determination
- Oversaw 14+ member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
Education
Masters - Healthcare Administration/Clinical Care Management
Strayer University
MBA - Business Accounting
Ashford University
San Diego, CA05.2023
Bachelor of Science - Psychology
Francis Marion University
Florence, SC05.2011
Skills
- Project planning and development
- Advanced problem solving
- Lean manufacturing and design
- Business process re-engineering
- Trend Data Analysis
- Business Tracking
- Templates Management
- Spreadsheet Development
- Excellent interpersonal, communication, and leadership skills
- Ability to analyze and interpret data
- Microsoft Office and other relevant software knowledge
- Ability to prioritize and organize effectively and manage multiple projects and assignments in a face-paced environment
Timeline
Benefits Specialist
Hawthorne Partners: American Income Life
10.2020 - 04.2021
Project Manager
Alexander Youth Network
09.2018 - 04.2020
Case Manager/Intake Coordinator
Restorative Support Services Inc
11.2015 - 07.2021
Business Analyst/Human Resources Manager
Thompson Child And Family Focus
10.2012 - 09.2018
Board of Directors Member
Marion-Dillon County Board
07.2011 - 09.2012
Human Resources Intern
Richardson Center for the Child
01.2011 - 01.2011
Enumerator Supervisor
United States Census Bureau
01.2009 - 01.2010
Masters - Healthcare Administration/Clinical Care Management
Strayer University
MBA - Business Accounting
Ashford University
Bachelor of Science - Psychology
Francis Marion University