Jamie Montrose
Jacksonville
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
7
7
years of professional experience
Work History
Float Front Desk Coordinator
Brooks Rehabilitation
03.2024 - Current
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Adapted quickly to various roles within the organization, showcasing versatility and willingness to learn new tasks.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Completed necessary paperwork accurately and efficiently for proper documentation of daily activities.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Provided administrative support to management staff, contributing to overall office productivity.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Processed eligibility and benefits verification and authorization requests.
- Enhanced customer satisfaction with timely deliveries and professional communication.
Assistant Store Manager
Fabletics
10.2019 - 09.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Responded to and directed incoming calls and other communication.
- Attended monthly sales meetings and reported pertinent information to employees.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Restructured company merchandising standards to increase customer traffic and product exposure.
Customer Service Representative
Equis Financial Montrose Insurance
07.2018 - 06.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Effective liaison between customers and internal departments.
- Communicated with customer representatives for feedback and distribution.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Key Holder
The Copper Closet
05.2018 - 10.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Accepted and processed customer returns.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Business Administration And Management
Florida State College Jacksonville
Jacksonville, FL05.2025
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FL02.2022
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA2016
Skills
- Creative problem solver
- Proficient in cash management
- Excellent communication skills
- Professional phone etiquette
- Flexible
- Customer service-oriented
- Pleasant demeanor
- Dependable and reliable
References
Reference: Lauren Carter
Relation: Fabletics District Manager
Years Known: 6
Contact: (321)-848-1333
Reference: Michael Bonilla
Relation: Administrator for Montrose Insurance
Years Known: 10 years
Contact:(805)-732-7430
Reference: Matthew Baker
Relation: Fabletics Store Manager
Years Known: 2
Contact: (706)-270-1137
Languages
English
Native or Bilingual
Timeline
Float Front Desk Coordinator
Brooks Rehabilitation
03.2024 - Current
Assistant Store Manager
Fabletics
10.2019 - 09.2023
Customer Service Representative
Equis Financial Montrose Insurance
07.2018 - 06.2020
Key Holder
The Copper Closet
05.2018 - 10.2019
High School Diploma -
Adolfo Camarillo High School
Bachelor of Arts - Business Administration And Management
Florida State College Jacksonville
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville
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