Jamie N. Hughey
Crosby,Tx
Summary
Enthusiastic offering years of experience in customer service, creating successful reading programs and interpersonal communications. Polished, compassionate and willing to go the extra mile to complete any task. Talented with a strong background in both clerical and industrial settings.
Personable and dedicated Customer Service Representative with extensive experience in Supply Chain industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Advisor
LQOR
Crosby, TX
04.2022 - Current
- Reviewed credit history of customers to determine their ability to pay outstanding balances.
- Analyzed customer payment patterns and negotiated repayment plans when necessary.
- Maintained accurate records of collections and customer account status.
- Investigated and resolved customer inquiries regarding billing errors or discrepancies.
- Reconciled accounts receivable ledger to ensure accuracy of balance due.
- Generated monthly reports detailing collections activity, aging analysis, and bad debt reserves.
- Initiated collection calls to past-due customers in accordance with company policy.
- Negotiated settlements on past due accounts while adhering to company policies and procedures.
Customer Service Representative/Picking & Packing Supervisor
Ikea Warehouse
Baytown, TX
01.2020 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Warehouse Assistant
Walmart Distribution Center
Houston, TX
01.2019 - 12.2019
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Operated forklift to move materials around the warehouse safely.
- Used hand pallet truck to transport heavy material within the facility.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
Supervisor of Operations
Amazon
Houston, TX
03.2014 - 04.2019
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Recruiting Coordinator
Magnum Staffing, Job Skills
Baytown, TX
02.2016 - 09.2017
- Sourced and screened qualified candidates for open positions.
- Created job postings and distributed to relevant job boards, social media sites, and other sources.
- Coordinated interviews with hiring managers and prospective employees.
- Assisted with the development of recruiting strategies to attract top talent.
- Conducted reference checks on potential hires.
- Collaborated with Human Resources team members to ensure compliance with federal, state, and local employment laws.
- Participated in career fairs and other recruiting events to build relationships with colleges and universities.
- Provided guidance to hiring managers throughout the interview process.
- Responded promptly to inquiries from candidates regarding status of their applications or other questions they had about the company.
- Provided administrative support during the recruitment process including scheduling interviews, preparing offer letters, conducting background checks.
- Prepared reports on recruitment metrics such as time-to-fill rate, cost per hire, quality of hire.
Clerical Officer
Ikea
Baytown, TX
01.2012 - 12.2014
- Prepared documents such as invoices, reports, memos, letters, and other correspondence.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Maintained and updated filing systems both manually and electronically.
- Greeted visitors and customers in a professional manner.
- Coordinated travel arrangements for staff members when necessary.
- Compiled information from various sources into required formats for use in reports or other documents.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
- Handled confidential information in a discreet manner.
- Assisted with special projects as needed.
Laboratory Phlebotomist
Liberty Dayton Hospital
Liberty, TX
- Performed venipunctures and skin punctures on patients to draw blood for laboratory tests.
- Demonstrated excellent patient care by providing comfort and assurance during the procedure.
- Maintained accurate records of all specimen collection, labeling and transport procedures.
- Ensured that specimens were collected in accordance with established protocols and standards.
- Processed specimens according to laboratory instructions while adhering to safety regulations.
- Followed infection control guidelines when handling biohazardous materials such as needles, tubes.
- Prepared supplies needed for specimen collection including tourniquets, gauze pads, alcohol swabs.
Education
High School Diploma -
Furr Senior High School
Skills
- Sales closing
- Conflict Resolution
- Order Processing
- Technical Support
- Order Fulfillment
- Data Entry
- Inbound and Outbound Calling
- Consultative Sales
- Data Collection
- Appointment Scheduling
- Report Generation
- Paperwork Processing
- Call Management
- Account updating
- 10-Key
- Tactful and diplomatic
- Documentation
- Sales expertise
- Product Sales
- Materials Transport
- Customer Service
- CRM Software
- Research
- Call Center Operations
- Adaptive team player
- Medical terminology knowledge
Timeline
Advisor
LQOR
04.2022 - Current
Customer Service Representative/Picking & Packing Supervisor
Ikea Warehouse
01.2020 - 09.2020
Warehouse Assistant
Walmart Distribution Center
01.2019 - 12.2019
Recruiting Coordinator
Magnum Staffing, Job Skills
02.2016 - 09.2017
Supervisor of Operations
Amazon
03.2014 - 04.2019
Clerical Officer
Ikea
01.2012 - 12.2014
Laboratory Phlebotomist
Liberty Dayton Hospital
High School Diploma -
Furr Senior High School