Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Jamie Nealy

Cocktail Waitress
Dallas,TX

Summary

Outgoing and hard-working server who thrives under pressure and goes above and beyond to ensure customer satisfaction. Dedicated to providing first-class and fast-paced customer service. Distinguished history of increasing revenue and customer satisfaction

Overview

9
9
years of professional experience

Work History

Cocktail Waitress

Influencers Marketing Group
01.2023 - Current
  • Providing guests with a memorable bottle service experience, serving drinks, upselling bottles, bringing in clients, guest retention, promoting the venue, and booking tables on a monthly basis
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained fast-paced work ethic while working with large crowds and/or during high-volume events
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Cocktail Waitress

Cru Lounge
07.2021 - 09.2022
  • Provided premium bottle service and ensuring the safety of guest by paying attention to any possible overconsumption of alcohol.
  • Interacted with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with anything they needed in a timely manner.
  • Handled multiple tables and tasks in an efficient manner.
  • Assisted with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc...

Bartender

Uptown Cantina
09.2021 - 01.2022
  • Properly prepared and provided food and meal services to over 200 members of the community.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained cleanliness and food safety standards according to internal and state regulations.
  • Prepared and served special orders to individuals with food allergies or special diets.

Server

Cheesecake Factory
06.2021 - 01.2022
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Bartender

Druid City Social
01.2021 - 06.2021
  • Planned drink menus and informed customers about new beverages and specials. Selected and mixed ingredients, garnishing glasses, and served beverages to customers.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Checked identification to ensure customers were the legal age to consume alcohol.
  • Adhered to proper alcohol handling, sanitation, and safety procedures, and maintained appropriate dating, labeling, and rotation of all beverage items.

Assistant General Manager

Papa Murphy's Pizza
10.2014 - 02.2020
  • Assisted in the management of the operations and staff which included being a role model for all subordinates.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Accurate and timely cash handling, cashier transactions, store's safe, and bank deposits.

Server

Texas de Brazil
12.2017 - 12.2018
  • Protected establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.

Assistant Manager

Bitty's Living Kitchen
08.2017 - 02.2018
  • Achieved company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Developed special, promotional and merchandising plans, advertising materials and ensured adherence to local and company standards.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor of Science - Marketing

The University of Alabama
Tuscaloosa, AL
04.2024

Skills

  • Sales and Marketing
  • Attention to Detail
  • Verbal Communication
  • Cash Handling
  • Time Management
  • Problem Solving
  • POS Systems
  • TABC Knowledge

Languages

  • English

Timeline

Cocktail Waitress

Influencers Marketing Group
01.2023 - Current

Bartender

Uptown Cantina
09.2021 - 01.2022

Cocktail Waitress

Cru Lounge
07.2021 - 09.2022

Server

Cheesecake Factory
06.2021 - 01.2022

Bartender

Druid City Social
01.2021 - 06.2021

Server

Texas de Brazil
12.2017 - 12.2018

Assistant Manager

Bitty's Living Kitchen
08.2017 - 02.2018

Assistant General Manager

Papa Murphy's Pizza
10.2014 - 02.2020

Bachelor of Science - Marketing

The University of Alabama

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Jamie NealyCocktail Waitress