Jamie Nicole Walker
Greenville ,Ky
Summary
Proven Dental Assistant with extensive experience at Dr. David S Morehead, adept in disinfection and sterilization, and patient flow management. Demonstrates a strong ability to educate patients on oral health, leveraging empathy and organizational skills. Achieved a significant increase in clinic efficiency and patient satisfaction through meticulous attention to detail and continuous learning.
Dependable Phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Care-focused Phlebotomist bringing 10-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dental Assistant
Dr. David S Morehead
07.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Documented patient dental health information, medical history and vital signs for future reference.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, Applied lead aprons.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Assisted dentist in management of medical or dental emergencies.
- Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
Lab Technician/Phlebotomist
Owensboro Health Muhlenberg Community Hospital
07.2017 - 05.2019
- Tracked collected specimens by initialing, dating and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Logged patient information and recorded results into system.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Prepared blood smears and determined levels of normalcy.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Dental Assistant
Dr. Boggess
06.2006 - 11.2008
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Assisted dentist in management of medical or dental emergencies.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Staged tray for procedures by arranging dental instruments and equipment.
- Documented patient dental health information, medical history and vital signs for future reference.
Lab Technician/Phlebotomist
Baptist Health Medical Center
12.2005 - 05.2007
- Tracked collected specimens by initialing, dating and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Logged patient information and recorded results into system.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Prepared blood smears and determined levels of normalcy.
- Maintained documentation on tests performed in lab.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Assisted with safe transfusions by conducting tests and completing blood counts.
Dental Assistant
Dr. Guynn
10.2001 - 05.2004
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Teller
Field & Main Bank
03.2002 - 01.2004
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Pharmacy Technician
CVS Pharmacy
02.2024 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Technician
Clinic Pharmacy
09.2012 - 10.2014
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Education
Lab Technician/Phlebotomist - Medical
Madisonville Community College
Madisonville, KY05.2010
Academic - Medical
Muhlenberg North High School
Greenville, Ky05.1999
Skills
- Taking Medical and Dental Histories
- Disinfection and Sterilization
- Procedure Support
- Postoperative Care Instructions
- Instrument Tray Preparation
- Oral Health Assessments
- Preliminary Impressions
- Medical Charting
- Emergency Dental Care
- Occlusal Registrations
- Advising and Educating Patients
- Treatment Room Preparation
- Restorative Dentistry
- Sealant Application
- Taking X-Rays
- Disinfecting Rooms and Equipment
- Surgical Extractions
- Digital Radiographs
- Dental Staff Assistance
- Equipment and Instrument Sterilizatoin
- Protective Coatings
- Fluoride Treatments
- Oral Surgery
- Restorative Procedures
- Temporary Restorations
- Tooth Extraction
- Inventory Replenishment
- Post-Operative Procedures
- Dental Supply Inventory
- Placing Crowns
- Autoclave Operation
- Rubber Dam Placement
- Office Supplies and Inventory
- Crown and Bridge Construction
- Impression Taking
- Patterson EagleSoft
- Infection Control
- Supply Restocking
- Medical Records Maintenance
- Patient Flow Management
- Documentation Management
- Biohazard Disposal
- Patient Confidentiality
- Health Education
- Specimen Labeling Procedures
- HIPAA
- Specimen Handling
- Diagnostic Testing
- Venipuncture
- Patient Preparation
- Recording Data
- Continuous learning
- Medical terminology
- Organizational skills
- Customer service
- Anatomy knowledge
- Attention to detail
- Empathy and compassion
- Financial Software
- Deposit and Withdrawal Management
- Cash Counting
- Financial Transactions
Certification
Lab Technician/Phlebotomy Certification
Pharmacy Technician Certification
APHA Immunization Administration Certification
CPR Certification
Timeline
Pharmacy Technician
CVS Pharmacy
02.2024 - 07.2024
Dental Assistant
Dr. David S Morehead
07.2022 - Current
Lab Technician/Phlebotomist
Owensboro Health Muhlenberg Community Hospital
07.2017 - 05.2019
Pharmacy Technician
Clinic Pharmacy
09.2012 - 10.2014
Dental Assistant
Dr. Boggess
06.2006 - 11.2008
Lab Technician/Phlebotomist
Baptist Health Medical Center
12.2005 - 05.2007
Teller
Field & Main Bank
03.2002 - 01.2004
Dental Assistant
Dr. Guynn
10.2001 - 05.2004
Lab Technician/Phlebotomist - Medical
Madisonville Community College
Academic - Medical
Muhlenberg North High School
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