Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jamie "Sabine" Rush

Jamie "Sabine" Rush

Customer Service Liaison
Portland,OR

Summary

Dedicated professional with strong interpersonal and organizational skills. I am qualified and mature, with exceptional abilities in conflict resolution and organization. I have worked intermittently, combining both my responsibilities at home and my responsibilities on the job. My youngest son is now school-age, and I want to acquire employment again. I am actively pursuing further education and am hoping to find a place that I can call home. I want to find a company I can stay with indefinitely and develop my career.

Overview

20
20
years of professional experience

Work History

Dot Com Liaison

Safeway/Albertsons
Portland, OR
08.2020 - 11.2022
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
  • Created reports to monitor progress on projects and initiatives.
  • Identified opportunities for improvement in processes and procedures related to liaison activities.
  • Provided advice on best practices, policies and procedures relating to liaising duties.
  • Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
  • Collaborated with senior management to identify areas of improvement within existing systems or strategies.
  • Supported the implementation of new technologies designed to improve customer experience.
  • Assisted with the development of new strategies for engaging customers through various channels such as email campaigns, social media posts.
  • Resolved conflicts between departments by acting as a mediator between them.

Customer Service Representative

Nike
Wilsonville, OR
07.2018 - 10.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • I have developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
  • Educated customers on exceptional pricing opportunities and company offerings
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Sr Loan Officer

AAA Mortgage
Glendale, CA, CA
05.2003 - 08.2009
  • Provided guidance to customers regarding loan products, eligibility requirements, application processes, and documentation requirements.
  • Developed relationships with prospective borrowers through cold-calling activities and referrals from other sources.
  • Prepared detailed reports for management on current loan portfolio performance trends.
  • Maintained a solid knowledge base of lending regulations, best practices, and industry trends.
  • Collaborated with internal teams such as underwriting, legal, operations, and marketing to ensure timely completion of loan transactions according to established standards and procedures.
  • Evaluated all relevant documents associated with each loan application before submission for approval.
  • Monitored changes in borrower's credit profiles over the life of the loan to identify any potential areas of concern or delinquency.
  • Ensured accuracy of all data entered into the bank's database system related to loan origination activities.
  • I attended networking events and conferences to build relationships within the industry.
  • Responded promptly and accurately to inquiries from customers regarding their accounts and services offered by the bank.
  • Conducted periodic reviews of existing loans to ensure compliance with established policies and procedures.
  • Processed challenging loan applications for first-time borrowers, self-employed applicants, and borrowers with problematic credit histories.
  • Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
  • Outperformed company average, achieving loan processing turnaround time of 18 days or less.
  • Managed a continuous pipeline of over 83 loans, totaling an average of $63,000,000 in financing.
  • Created alliances and built relationships with over 15 financial institutions and real estate-related professionals.

Education

Associate of Science -

Los Angeles Valley College
Van Nuys, CA
07.2003

Some College (No Degree) -

Google University
Portland, OR

Skills

Experienced with:

  • High-Pressure Environments
  • Multidisciplinary Collaboration
  • Policies and Procedures Implementation
  • Solutions Development
  • Recordkeeping
  • Cross-Functional Communications
  • Conflict Mediation
  • Verbal and Written Communication
  • Project Planning
  • Goal Setting
  • Report Generation
  • Team Collaboration
  • Activity Planning
  • Microsoft Office Suite
  • Scheduling
  • Upselling and Cross-Selling
  • Product Knowledge
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Project Management Abilities
  • Product Sales
  • Customer Service
  • Process Optimization
  • Critical Thinking
  • 10-Key
  • Quality Assurance Controls
  • Closing sales
  • Multi-Task Management
  • System Implementation
  • Typing Proficiency
  • Team Development
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • Credit Card Payment Processing

Timeline

Dot Com Liaison

Safeway/Albertsons
08.2020 - 11.2022

Customer Service Representative

Nike
07.2018 - 10.2019

Sr Loan Officer

AAA Mortgage
05.2003 - 08.2009

Associate of Science -

Los Angeles Valley College

Some College (No Degree) -

Google University

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Jamie "Sabine" RushCustomer Service Liaison