Jamieson Daniel

As the Director of Operations, I was responsible for overseeing the operational strategy, execution, and performance of all Powerhouse Gym locations. This role requires a highly skilled and strategic leader who can manage day-to-day operations, ensure a high standard of service, and drive profitability and growth across multiple locations. I worked hand in hand with senior leadership to develop and implement strategies for improving operational efficiency, enhancing the customer experience, and maximizing revenue.

• Operational Leadership: Lead and manage the daily operations of all gym locations, ensuring they operate efficiently and effectively. Implement standard operating procedures (SOPs) and best practices across all locations to ensure consistency in service delivery.
• Team Development and Leadership: Recruit, train, and develop high-performing management teams across all locations. Provide leadership, guidance, and performance evaluations to ensure a motivated, engaged, and well-trained staff.
• Financial Oversight: Manage the financial performance of all locations, including budgeting, forecasting, and P&L oversight. Develop and implement cost-control strategies to maximize profitability while maintaining a high-quality service experience.
• Member Experience: Ensure a superior and consistent member experience across all locations. Implement programs and initiatives that drive member engagement, retention, and satisfaction.
• Sales & Marketing Support: Collaborate with the sales and marketing teams to execute membership growth strategies, marketing campaigns, and promotions. Analyze market trends and competitive data to support membership and revenue growth.
• Operational Strategy: Work with senior leadership to develop long-term strategic goals and operational initiatives that align with the company’s vision for growth. Drive the execution of operational projects to improve efficiency and effectiveness across all areas of the business.
• Performance Analysis & Reporting: Track and analyze key performance indicators (KPIs) for each gym location, including revenue, member retention, and operational efficiency. Prepare and present regular performance reports to senior management, with insights and recommendations for improvement.
• Vendor and Supplier Management: Negotiate contracts and manage relationships with third-party vendors and suppliers to ensure cost-effective procurement of equipment, supplies, and services.

• Operations Management: Oversee all daily operations of the fitness facility, ensuring that all areas are clean, organized, and fully functional. Ensure that all fitness equipment is well-maintained, and address any repairs or issues in a timely manner.
• Staff Management: Lead, train, and develop a team of front desk staff, fitness trainers, and other operational personnel. Conduct regular performance evaluations, provide feedback, and ensure that staff delivers top-notch customer service.
• Customer Experience: Ensure the highest level of customer satisfaction by addressing member concerns and complaints promptly. Implement strategies to enhance the overall member experience.
• Financial Management: Manage the facility’s budget, ensuring that financial goals are met and expenses are controlled. Assist in the development of sales strategies, monitor revenue growth, and optimize resources to maximize profitability.
• Sales and Membership Growth: Collaborate with the sales team to drive new memberships, retain existing members, and execute marketing initiatives that promote Crunch Fitness’s brand and services.
• Inventory and Supplies: Oversee inventory management, including ordering and maintaining supplies for fitness equipment, gym amenities, and merchandise. Ensure the facility is always stocked and operational.
• Reporting and Analytics: Monitor key performance indicators (KPIs) to assess facility performance and implement improvements. Prepare and present regular reports on operational performance to senior management.

• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked with cross-functional teams to achieve goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Provided support and guidance to colleagues to maintain a collaborative work environment.