Jamie Staten
Medical Reception
Land O' Lakes,FL
Overview
10
10
years of professional experience
Education
Associate of Applied Science - Business Administration
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ 08.2017 - 09.2019
GED -
Flathead Valley Community College
Kalispell, MT 10.2009 - 11.2009
Skills
EMR / EHR
Healthcare experience
Insurance understanding
Teamwork and Collaboration
Patient Relationships
Timeline
Bartender
In The Loop Brewery
03.2023 - Current
Patient Service Specialist
Northwest Orthopedics And Sports Medicine
05.2018 - 03.2023
Associate of Applied Science - Business Administration
Maricopa Community Colleges - Rio Salado Community College
08.2017 - 09.2019
Practice Associate
NextCare Urgent Care
07.2016 - 12.2017
Recreation Leader
Parks And Recreation Department
06.2013 - 08.2016
GED -
Flathead Valley Community College
10.2009 - 11.2009
Summary
Versatile professional serves as first point of contact for patients by greetings, verifying insurance, preparing all documents for upcoming visits and prior authorizations. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with knowledge of medical terminology and prior auth experience. Committed to providing personalized service and quality patient care.
Work History
Bartender
In The Loop Brewery
Land O' Lakes, FL
03.2023 - Current
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Closed out cash register and prepared cashier report at close of business.
Patient Service Specialist
Northwest Orthopedics And Sports Medicine
Kalispell, MT
05.2018 - 03.2023
- Coordinated patient scheduling, check-in, check-out and co-payments for billing. High volume clinic with average 90 patients daily.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed Telehealth visits between healthcare providers and patients during Covid-19 restrictions.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures. Researched denied claims for solutions.
- Verified Work Comp and VA authorizations, as well as, requested follow-ups as needed.
- Completed patient referrals to other medical specialists.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
Practice Associate
NextCare Urgent Care
Lake Havasu City, AZ
07.2016 - 12.2017
- Managed multi-line phone system and pleasantly greeted patients.
- Verified insurance and collected payments.
- Helped patients complete necessary medical forms and documentation.
- Coordinated with employers and Work Comp adjusters for billing, tests and follow-ups.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Recreation Leader
Parks And Recreation Department
Lake Havasu City, AZ
06.2013 - 08.2016
- Supervised groups of up to 150 children ages 5-10 from arrival through departure at end of day.
- Transitioned participants between activities, rest periods and field trips.
- Trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Scheduled events in recreation facilities and monitored facility conditions.
- Developed positive and productive relationships with kids, parents and staff.
Professional References
- Northwest Orthopedics and Sports Medicine: Sara Prangley (406) 314-2262
- NextCare Urgent Care: Brandi Castell (928) 453-4600
- In The Loop Brewery: Jarrett M (727) 277-1046