Jamie Talley
Remote Customer service
Cape Girardeau,MO
Summary
Seasoned Customer Experience Rep. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Concentrix
12.2021 - 05.2022
- Taking phone calls, working from home
- Helping customers with their warranties on GM vehicles, doing call backs, setting appointments.
Customer Service Representative
Concentrix
01.2021 - 05.2021
- Took calls from customers answering questions or addressing any concerns they may have about their Apple iPhone products
- Inbound and outbound calls, usually about 40 a day
- I was very good at it but had some health issues I ha to tend to which caused me to have to let it go for the time
- Those health issues have been addressed and are no longer an issue at all.
Customer Service Representative
Taghum Shell
09.2019 - 05.2020
- Customer service, supervisor/keyholder
- Over all taking care of customers, doing inventory, restocking, cleaning
- Opening and closing store with cash drawers count downs.
Call Center Representative
NARS
01.2008 - 05.2010
- Taking calls from customers answering questions or addressing any concerns they may have
- Duties included handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Education
High school diploma -
Advance High School
Advance, MOSkills
- Inventory management (7 years)
- Supervising experience (1 year)
- RF Scanner
- Customer service (10 years)
- Typing (10 years)
- Call center (3 years)
- GPS Navigation
- Pretrip Inspections
- Proper Lifting Techniques
- Flexible Schedule Availability
- Knowledge of Traffic Laws
- Customer Service Orientation
- Teamwork and Collaboration
- Decision Making and Problem Solving
- Safe Driving
- Shipping and Packaging
- Customer-Oriented
- GPS and Route Planning
- Clean MVR
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 3 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Concentrix
12.2021 - 05.2022
Customer Service Representative
Concentrix
01.2021 - 05.2021
Customer Service Representative
Taghum Shell
09.2019 - 05.2020
Call Center Representative
NARS
01.2008 - 05.2010
High school diploma -
Advance High School
Assessments
- Technical support: Customer situations, Proficient, 09/01/23, Responding to technical support situations with sensitivity
- Technical support, Proficient, 09/01/23, Performing software, hardware, and network operations
- Work style: Reliability, Proficient, 06/01/23, Tendency to be reliable, dependable, and act with integrity at work
Assessments
- Technical support: Customer situations, Proficient, 09/01/23, Responding to technical support situations with sensitivity
- Technical support, Proficient, 09/01/23, Performing software, hardware, and network operations
- Work style: Reliability, Proficient, 06/01/23, Tendency to be reliable, dependable, and act with integrity at work
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