Jamika Janvier
Orlando
Summary
Experienced customs professional adept at handling intricate customs documentation and facilitating smooth import/export operations. Proven track record of ensuring regulatory compliance and timely entry submissions. Known for collaborative efforts and adaptability, consistently achieving accurate and efficient customs clearance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service/Data Entry
Atlantis Employment Services
09.2024 - Current
- Entered and verified data accurately into company database, ensuring data integrity
- Maintained confidentiality and security of sensitive information by following established protocols
- Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
- Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales revenue by XX%
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Resolved billing discrepancies by collaborating with the finance team, resulting in a XX% reduction in accounts receivable errors
Amazon Warehouse Associate
Amazon Warehouse
09.2023 - Current
- Stowing packages
- Picking packages
- Staging carts into stage locations
- Reading shipping labels correctly
- Following safety measures while maneuvering through the facility
- Expecting packaging damages and relocating to quality
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Efficiently picked and packed customer orders in a fast-paced warehouse environment
- Utilized handheld scanners to scan barcodes and ensure correct item selection for each order
- Maintained accurate inventory records by carefully documenting all incoming and outgoing products
Server/Waiter
Winter Park Racquet Club
03.2023 - 09.2023
- Cleaning service area
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude
- Managed orders and accompanying financial transactions using digital Point of Sale system
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
- Negotiated resolved customer concerns
- Ensured maintenance of food hygiene in accordance with standards and guidelines
- Consistently achieved above18% charge tip percentage
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Travel Agent
ProVantage Corporate Solutions
02.2022 - 09.2022
- Reading nanogram and removing shelves , fast-tracks
- Remodeling fixtures and setting up peg boards and replacing pegs
- Team lift using heavy machinery
- Merchandising while labeling new price tags
- Adding/deleted merchandise
- Managing a crew of10s around the store
- Team lead operations
Line Cook
Zoes Kitchen, Inc. / CAVA
05.2021 - 08.2021
- Allergies prevention and reciting information of ingredients for the allergen prone
- Customer
- Generate, compile, and transmit daily sales reports
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
- Collaborated with the kitchen team to plan daily specials and seasonal menu changes
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
- Followed all food safety regulations including temperature monitoring and labeling of prepared foods
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
- Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
Cashier/Customer Service
Universal Orlando Resort
06.2018 - 04.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Maintained confidentiality of sensitive financial information during transactions
- Performed opening/closing duties including counting money in the register before/after shifts
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Education
High school diploma -
Wekiva High School
Apopka, FL05.2019
Skills
- Recordkeeping accuracy
- Continuous improvement mindset
- Import and export regulations
- Efficient data entry
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Complaint handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Completed intensive training in database fundamentals and software engineering.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Food Handler Certification
- Non-CDL Class C
Assessments
- Work style: Reliability — Proficient
- April2024
- Tendency to be reliable, dependable, and accountable at work
- Full results: Proficient
- Customer focus & orientation — Proficient
- May2024
- Responding to customer situations with sensitivity
- Call center customer service — Proficient
- January2024
- Demonstrating customer service skills in a call center setting
- Supervisory skills: Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Mechanical knowledge — Proficient
- Understanding and applying mechanical concepts and processes
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Manufacturing skills — Proficient
- Monitoring systems, reading schematics, and using tools that are commonly found in a manufacturing setting
- Food service: Customer situations — Proficient
- Identifying and addressing customer needs in a food service setting
- Spreadsheets with Microsoft Excel — Proficient
- July2024
- Knowledge of various Microsoft Excel features, functions, and formulas
- Working with MS Word documents — Proficient
- Knowledge of various Microsoft Word features, functions, and techniques
- Food safety — Proficient
- Knowledge of proper food and equipment handling safety measures
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service/Data Entry
Atlantis Employment Services
09.2024 - Current
Amazon Warehouse Associate
Amazon Warehouse
09.2023 - Current
Server/Waiter
Winter Park Racquet Club
03.2023 - 09.2023
Travel Agent
ProVantage Corporate Solutions
02.2022 - 09.2022
Line Cook
Zoes Kitchen, Inc. / CAVA
05.2021 - 08.2021
Cashier/Customer Service
Universal Orlando Resort
06.2018 - 04.2021
- Food Handler Certification
- Non-CDL Class C
High school diploma -
Wekiva High School
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