Jamika Johnson
Chalmette,LA
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
8
8
years of professional experience
Work History
Housekeeping
LAMOTHE HOUSE HOTEL
New Orleans
10.2023 - 12.2025
- Maintained cleanliness and organization of guest rooms and public areas to enhance guest satisfaction.
- Implemented efficient cleaning strategies, reducing time spent on routine tasks while maintaining high standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Monitored and restocked cleaning supplies to maintain operational efficiency and avoid disruptions in service.
Housekeeping Manager
The Magnolia Hotel
New Orleans, LA
08.2021 - 09.2023
- Supervised daily operations to ensure high cleanliness and hygiene standards across all hotel areas.
- Developed and implemented training programs for housekeeping staff to enhance service quality and efficiency.
- Conducted regular inspections of guest rooms and public areas, ensuring compliance with hotel policies.
- Managed inventory control for cleaning supplies, optimizing procurement processes to reduce costs.
- Collaborated with other departments to coordinate special requests and maintain seamless guest experiences.
- Led team meetings to address challenges, share best practices, and foster a positive work environment.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of 10 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Established and enforced safety protocols and guidelines for staff.
- Answered phone calls and emails
Housekeeping
LAMOTHE HOUSE HOTEL
New Orleans
01.2018 - 01.2021
- Conducted inventory checks of cleaning supplies, ensuring timely reordering and availability for operations.
- Collaborated with management to develop improved housekeeping procedures, resulting in streamlined workflows.
- Responded promptly to guest requests, effectively resolving issues to maintain positive experiences.
- Oversaw daily operations of housekeeping team, ensuring adherence to hotel policies and sanitation standards.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
Education
Dental Assistant - Dental Assistant
Texas School of Business
Houston, TX05-2006
High School Diploma -
West Jefferson High School
Harvey, LA01-2008
Skills
- Teamwork
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Health and safety compliance
- Hospitality background
- Deep cleaning expertise
- Guest relations
- Ordering cleaning supplies
- Quality assurance
- Supply inventory management
- Multitasking and organization
LANGUAGES
Eglish
Timeline
Housekeeping
LAMOTHE HOUSE HOTEL
10.2023 - 12.2025
Housekeeping Manager
The Magnolia Hotel
08.2021 - 09.2023
Housekeeping
LAMOTHE HOUSE HOTEL
01.2018 - 01.2021
Dental Assistant - Dental Assistant
Texas School of Business
High School Diploma -
West Jefferson High School