Jamika Jones
Memphis,TN
Summary
Dedicated and motivated worker with a strong commitment to maintaining customer satisfaction and contributing to the success of the company. Highly effective in customer service with 6 years of experience. Skilled customer service associate dedicated to addressing concerns with speed, accuracy, and professionalism. Focused on delivering outstanding satisfaction to all customers, regardless of their location, by ensuring reliable and high-speed delivery of their items.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
Memphis Shelby County Schools
08.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Billing Representative
Fedex
03.2017 - 06.2019
- Provided accurate and appropriate information in response to customer inquiries
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Developed effective relationships with all call center departments through clear communication.
Cashier
Jcpenney
04.2012 - 09.2016
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Guaranteed positive customer experiences
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Sales Lead
Aeropostale
12.2009 - 04.2012
- Organized weekly sales reports for the sales department to track product success
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Effectively communicated with team members to maintain clearly defined expectations
- Developed rapport with the customer base by handling difficult issues with professionalism
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
- Trained, coached, and mentored new sales associates for maximum performance.
Reset Assistant
Sherwood Middle
- Perform specialized work by assisting school teachers in instructing and supervising the activities of students to provide a well-organized, smoothly functioning classroom environment
- The position is responsible for assisting assigned teachers in preparing instructional materials, preparing classrooms for activities, supervising and assisting children in the classroom and in other areas of the school, reinforcing classroom lessons, and providing other assistance as requested; incumbents may be responsible for providing assistance to special needs students or coordinating special projects and programs as assigned
- The position works under direct.
Substitute Teacher
Kipp Collegiate
08.2018 - 05.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Bachelor degree in Communications -
University of Memphis
Memphis, TNDiploma -
Melrose High School
01.2010
Skills
Relationship Building
Fast Learner
Strong Problem Solver
Time Management
Verbal and written communication
Computer Skills
Customer Service
Teamwork and Collaboration
Websites
Timeline
Administrative Assistant
Memphis Shelby County Schools
08.2019 - Current
Substitute Teacher
Kipp Collegiate
08.2018 - 05.2019
Billing Representative
Fedex
03.2017 - 06.2019
Cashier
Jcpenney
04.2012 - 09.2016
Sales Lead
Aeropostale
12.2009 - 04.2012
Diploma -
Melrose High School
Reset Assistant
Sherwood Middle
Bachelor degree in Communications -
University of Memphis