Jamika Jones
Orangeburg,SC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable line technician committed to ensuring compliance with all procedures and regulations. Experience performing routine maintenance and troubleshooting issues. First-rate collaboration and teamwork proficiency. Specialties include managing quality control responsibilities and operating various equipment.
Overview
20
20
years of professional experience
Work History
BFS Line Technician 1
Nephron Pharmaceuticals Corporationn
Columbia , SC
01.2022 - Current
- Troubleshot mechanical issues with line machinery and identified potential solutions.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Performed daily maintenance on production line equipment, including cleaning and lubrication of parts.
- Inspected finished products for defects and conformance to quality standards.
- Analyzed data from test runs to identify areas needing improvement or adjustment.
- Inspected completed jobs to ensure quality standards were met prior to customer acceptance.
- Carefully examined all products for efficiency and quality.
- Worked closely with Quality Control personnel to resolve any issues found during inspections.
- Adjusted machine settings according to product specifications for optimal performance.
- Provided technical support for operators running the production lines.
- Accurately recorded and reported all operations and maintained communication with other workers.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Machine Operator
Husqvarna Outdoor Products
Orangeburg, SC
04.2018 - 11.2021
- Prepared machine for production processes by equipping with required tools and parts.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Monitored process units and quality control testing performance for plant processes and water quality sampling.
- Verified production orders prior to starting set-up.
- Comply with company policies regarding quality control procedures.
- Observe machine operations to detect any problems or defects in the finished product.
- Monitored and observed production line to watch for pile-ups and jams.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Performed regular maintenance on machines to ensure optimal performance.
- Monitor the feed and speed of machines during the machining process.
- Inspect finished workpieces to ensure conformance with specifications.
- Carry out regular safety checks on machinery prior to operation.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Unload finished products from machines onto conveyors or other transport systems.
- Set up and operate machine tools to produce precision parts and instruments.
- Adjusted machine settings according to production requirements.
- Conducted testing of software and systems to ensure quality and reliability.
Customer Service Representative
Alight Solutions
Charlotte, NC
03.2013 - 04.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated system with order specifics and customer details, preferences, and billing information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Picker & Packer
Amazon
Columbia, SC
03.2009 - 04.2013
- Packaged items with appropriate materials to prevent damage during shipping.
- Assisted in loading trucks with orders for delivery to customers.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Tracked outgoing orders to provide shipping status to customers.
- Assembled boxes and cartons according to customer specifications.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used handheld scanners to key in data for packages.
- Prepared documents such as bills of lading, packing lists, invoices. as needed.
- Tracked inventories and input equipment counts into warehouse databases.
- Placed products on conveyors for final wrapping and shipment.
- Used appropriate personal protective gear when handling hazardous materials.
- Labeled, sorted, and organized packages for efficient delivery.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Marked and labeled containers with accurate shipping information to prevent delays.
Correctional Officer
Department of Corrections
Columbia, SC
12.2004 - 01.2009
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Performed head counts, checking cells for missing inmates.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Transported inmates to court, doctor appointments and work sites.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Conducted headcounts to ensure that all inmates were accounted for.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Detected potential threats and quickly defused conflicts.
Education
High School Diploma -
Orangeburg Wilkinson High Schhol
Orangeburg, SC05-2002
Skills
- Professionalism
- Adaptability
- Organizational skills
- Adaptability and flexibility
- Problem-solving
- Customer service
- Troubleshooting and diagnosis
- Writing reports
- Safety procedures adherence
- Tools Operation
- Teamwork and collaboration
Timeline
BFS Line Technician 1
Nephron Pharmaceuticals Corporationn
01.2022 - Current
Machine Operator
Husqvarna Outdoor Products
04.2018 - 11.2021
Customer Service Representative
Alight Solutions
03.2013 - 04.2017
Picker & Packer
Amazon
03.2009 - 04.2013
Correctional Officer
Department of Corrections
12.2004 - 01.2009
High School Diploma -
Orangeburg Wilkinson High Schhol