Jamik Dorsey

• Cultivated strong client relationships through consistent communication and follow-ups.
• Conducted comprehensive risk assessments to identify insurance needs and coverage gaps.
• Educated clients on policy options, coverage details, and claims processes.
• Collaborated with underwriters to create customized insurance solutions.
• Managed policy renewals to ensure timely updates and regulatory compliance.
• Trained new team members on policies, procedures, and customer service standards.
• Utilized CRM software to track client interactions and manage sales pipelines efficiently.
• Prepared accurate quotes tailored to individual client needs.

Drove client engagement strategies through leadership of cross-functional teams to boost satisfaction.

Developed comprehensive project plans aligning with organizational goals and client needs.

• Facilitated workshops to collect client feedback and pinpoint areas for improvement.
• Analyzed market trends to guide strategic planning and enhance service offerings.
• Implemented process improvements to optimize workflows and foster team collaboration.
• Consulted with customers to define and gather detailed requirements.
• Contributed insights into team practices and identified opportunities for enhancement.
• Assisted in managing new products from concept through successful implementation.
• Recommended policy changes to improve marketing tactics and strategies.

• Managed customer service team to enhance support and improve client satisfaction.
• Developed training programs for new representatives to ensure effective service delivery.
• Oversaw daily operations and ensured adherence to company policies and procedures.
• Resolved complex customer inquiries and escalated issues when necessary.
• Conducted performance evaluations and provided constructive feedback to staff members.
• Coordinated with sales teams to address customer needs and align service offerings.
• Utilized CRM systems to track interactions and maintain accurate customer records.
• Resolved escalated customer complaints promptly and professionally.
• Analyzed customer feedback to identify areas for improvement in service quality.
• Generated reports to track customer satisfaction ratings and other KPIs.
• Monitored team performance metrics to ensure adherence to SLAs.
• Collaborated with other departments within the organization to ensure optimal customer experience.
• Maintained up-to-date knowledge of all products, services, pricing plans, promotions, and product updates.
• Coached Customer Service Representatives on improving communication skills with customers.

• Managed student relations as academic advisor, addressing inquiries and facilitating communication with instructors.
• Guided students on financial aid and scholarship opportunities to enhance accessibility.
• Developed team-building exercises to foster departmental collaboration and growth.
• Assisted students with academic policies, course navigation, and technical support inquiries.
• Implemented ongoing student retention strategies while streamlining office processes for increased efficiency.
• Monitored student progress through discussions on educational goals, grades, and performance.
• Ensured compliance with federal, state, and internal regulations, including Department of Education standards.
• Maintained accurate student records while fielding inquiries via phone, email, and in-person meetings.

• Managed personnel and developed sales and support staff to enhance team performance.
• Actively participated in regional marketing campaigns by developing promotional materials, conducting market research surveys, organizing trade shows.
• Formulated targeted plans for revenue growth in patient registration services.
• Reviewed and assessed progress of sales roles across the organization.
• Collaborated with Director of Sales to craft strategies that improved market share.
• Facilitated connections between sales personnel and key local communities serving Medicare-eligible seniors.
• Conducted recruitment, training, and onboarding processes for new employees to meet sales targets.
• Provided administrative support to the Regional Director, including scheduling meetings, managing phone calls and emails, preparing documents and reports.
• Handled inbound calls while organizing meetings and conferences efficiently.

• Prepared office each morning for patient arrivals and completed peer mentoring sessions.
• Checked and followed up on all phone messages from previous day.
• Authorized adjustments to patient charts regarding insurance matters.
• Developed sales training materials for ongoing staff development.
• Analyzed market trends to adjust sales tactics and improve outcomes.
• Collaborated with healthcare professionals to enhance patient outreach efforts.
• Monitored team performance metrics to identify areas for improvement.
• Maintained relationships with key clients to foster loyalty and retention.
• Implemented feedback systems for continuous enhancement of service delivery.
• Led sales team meetings to align on goals and strategies.
• Trained new team members on products and customer service standards.
• Assisted customers with product selection based on their needs, budget, and preferences.
• Prioritized account management and sales processes by adapting to schedules, evolving product availability and maintaining deadline requirements.
• Developed attainable team sales goals and fostered relationships with clients and staff members.
• Created training programs for new employees that focused on developing selling skills.

• Streamlined vendor relations, ensuring compliance with HR policies.
• Oversaw daily operations to enhance efficiency of patient care services.
• Managed staff scheduling and workflows to improve team performance.
• Delivered medical billing support while maintaining organized office supplies.
• Provided executive support through calendar management and travel arrangements.
• Coordinated inbound and outbound communications, overseeing new hire training.
• Scheduled meetings with potential customers, facilitating insurance pre-qualification.
• Developed training programs enhancing staff skills and knowledge.

• Assisted users, caregivers, and case managers in selecting and purchasing suitable Durable Medical Equipment.
• Advised clients on retirement planning and financial strategies.
• Developed comprehensive programs for senior health and wellness.
• Conducted market research to identify trends affecting older adults.
• Facilitated workshops on aging-related topics and resources available.
• Collaborated with community organizations to enhance service offerings.
• Created promotional materials to raise awareness of services provided.
• Evaluated client needs to tailor personalized consulting approaches.
• Provided training and support for staff on client engagement techniques.
• Managed inbound and outbound phone communications with customers to address inquiries.
• Collaborated with manufacturers to guarantee timely ordering and delivery of equipment.
• Processed payments while coordinating with team members to deliver exceptional service.
• Collaborated with clients to develop action plans to address specific challenges and objectives.
• Reviewed existing policies and procedures to suggest necessary improvements.
• Monitored operations and reviewed records and metrics to understand company performance.
• Set specific goals for projects to measure progress and evaluate end results.

• Achieved individual monthly budget goals through effective team management.
• Ensured timely payments and resolved disputes for customer accounts.
• Communicated with clients via phone and email to negotiate payment arrangements.
• Documented collection activities while maintaining accurate records in system.
• Collaborated with team members to formulate effective collection strategies.
• Analyzed account information to identify patterns and address potential issues.
• Provided training on best practices to new collectors, enhancing team performance.
• Maintained professionalism during calls, delivering exceptional service even under pressure.