Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamikia Anderson

Las Vegas

Summary

Customer service-focused professional with a strong commitment to professionalism, efficiency, and customer satisfaction. Known for maintaining a positive attitude and delivering exceptional results through effective communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Dispatch/Customer Service Rep

TMG/MTC
03.2024 - Current
  • Receive non-emergency calls, and prioritize them based on available units and importance
  • Using radios, phones, or computers to send vehicles, crews, or other field units to the appropriate locations
  • Monitor the status and route of field units, and coordinate and prioritize their schedules
  • Provide field units with information on orders, obstacles, traffic, and requirements
  • Entering data into computer systems and maintaining records of calls, activities, and other information

Caregiver/Patient Service Rep

Intermountain Healthcare
11.2018 - 03.2024
  • High Volume Call Center Setting, working on phone headset, greeting and checking in patients, verifying patient information, entering such data into system
  • Scheduling appointments, filing paperwork, answering phone calls, providing doctors information about patient appointments, documenting work processes, helping patients by providing the needed information and handling prescription refill requests
  • Knowledge and experience of healthcare industry operations and procedures; strong communication skills
  • Knowledge of medical and hospital terminologies, and proficiency in using computers and relevant software applications

Unit Clerk/Admission Clerk

Mountain's Edge Hospital Vegas Care LLC.
12.2016 - 01.2019
  • Maintain the accuracy and security of confidential patient health records
  • Obtained accurate and detailed demographic, financial, and clinical information in order to perform accurate and complete admissions/registration
  • Prepared and maintained the medical charts and updated regularly
  • Answered phones and directed calls to appropriate staff
  • Compiled and recorded medical charts, reports, and correspondence using data entry, word processing, scanning, and faxing
  • Verified patient insurance, eligibility, and obtained prior authorization for inpatient and emergency room transfer

Medical Transporter

American Medical Response/AMR
04.2011 - 08.2018
  • As a driver I transport patients in a safe and professional manner while communicating with dispatch in order to receive relevant data and instructions
  • Strong communication and interaction skills (written and oral)
  • Maintain a customer service professional behavior, and attitude in regards to customers, visitors, and coworkers
  • On Daily completion of vehicle maintenance inspection prior to daily vehicle usage for safe and comfortable patient transport
  • Assist s with transferring and balancing patients to make sure patient is comfortable
  • Work in a team or self-environment while understanding directions and the ability to read and use maps accurately

Education

General College courses

College of Southern Nevada
04.2016

Certificate of completion - Nursing Assistant

College of Southern Nevada

G.E.D Certificate -

Department of Adult Education

Skills

  • Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Information Security
  • Call Management
  • Appointment Scheduling
  • Data Entry
  • Account updating

Timeline

Dispatch/Customer Service Rep

TMG/MTC
03.2024 - Current

Caregiver/Patient Service Rep

Intermountain Healthcare
11.2018 - 03.2024

Unit Clerk/Admission Clerk

Mountain's Edge Hospital Vegas Care LLC.
12.2016 - 01.2019

Medical Transporter

American Medical Response/AMR
04.2011 - 08.2018

Certificate of completion - Nursing Assistant

College of Southern Nevada

G.E.D Certificate -

Department of Adult Education

General College courses

College of Southern Nevada

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Jamikia Anderson