Jamikwa Garrett
Carrollton
Summary
Customer service oriented professional capable of multi-tasking and prioritizing workloads. Accomplished in managing customer service for corporations while simultaneously exceeding sales goals on new and existing products.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist
GoHealth
Chicago, IL
03.2021 - 02.2022
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Customer Service
Cornerstone Staffing
Addison, TX
10.2019 - 03.2020
- Increased repeat business through exceptional customer service during deliveries.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Increased client retention through excellent customer service and consistent followups.
- Provided exceptional customer service and consistently performed quality services.
Merchant Coordinator / Call Center / Customer Service
Encore Payments
Carrollton, TX
11.2015 - 09.2019
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Provided comprehensive training to new employees, ensuring smooth onboarding and integration into the team.
Customer Contact Specialist
TRC Staffing
Carrollton, TX
07.2014 - 07.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated closely with other departments to provide comprehensive assistance when resolving multi-faceted inquiries.
- Served as a knowledgeable resource for product information, assisting customers in making informed decisions about their purchases.
Education
Associate of Science -
Ultimate Medical Academy - Clearwater
Clearwater, FL11.2019
Associate of Science - Health Science
Ultimate Medical Academy
11.2019
Skills
- Well organized and experienced with Microsoft Word, Excel, and PowerPoint
- Effective in managing time, coordinating details, and balancing competing demands
- Strong written, verbal, and interpersonal skills for effective communication and documentation
- Cold Calling
- Medical Terminology
- HIPAA
- Records Management
- Order Entry
- Microsoft Excel
Timeline
Eligibility Specialist
GoHealth
03.2021 - 02.2022
Customer Service
Cornerstone Staffing
10.2019 - 03.2020
Merchant Coordinator / Call Center / Customer Service
Encore Payments
11.2015 - 09.2019
Customer Contact Specialist
TRC Staffing
07.2014 - 07.2015
Associate of Science -
Ultimate Medical Academy - Clearwater
Associate of Science - Health Science
Ultimate Medical Academy