Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jamil Ahmad

Lathrop,CA

Summary

I am a motivated and resourceful professional with a high level of management and leadership experience providing me with the ability to give exceptional service and unlimited support whether working in a team environment or to management and director level staff. If chosen to join your Company, it will allow me to utilize my current set of skills and gain new experiences and knowledge. Customer Service: 15+ years of experience providing and increasing customer satisfaction in all areas of the workplace. Management: 10+ years’ experience in management positions. Overseeing small to large teams of employees. Recruiting: 10+ years’ experience in the recruitment field. Completed processes from identifying the hiring needs for the organization and hosting large-scale hiring fairs. Administrative/Office: 10+ years’ experience of administrative work. Managing and distributing tasks within an office environment, conducting payroll functions and providing support to employees and management personnel.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Emergency Management & Safety Specialist

California's Great America
07.2023 - Current
  • Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
  • Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
  • Led training courses for employees at all levels.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
  • Supported audit procedures to check all procedures, processes and work standards.
  • Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
  • Assisted in obtaining necessary permits for hazardous materials storage and disposal, ensuring regulatory compliance.
  • Wrote reports outlining safety issues and potential correction options.
  • Created a culture of accountability within the organization by enforcing strict adherence to safety guidelines and fostering open communication among employees regarding concerns or incidents.
  • Organized regular meetings with cross-functional teams to discuss ongoing safety initiatives, challenges, and opportunities for improvement.
  • Escorted inspectors and answered questions about facility operations.
  • Performed thorough risk assessments for various job functions, implementing controls to minimize potential hazards.
  • Reduced employee injuries through the implementation of comprehensive safety training programs.
  • Developed emergency response plans, coordinating with local authorities for seamless execution during crisis situations.
  • Regularly reviewed industry trends and best practices, incorporating new strategies into existing safety programs as needed.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Communicated safety performance and progress to management and employees to provide up to date information.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Recognized, documented, and advised on removal of hazards.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Collaborated with other departments to integrate safety in all aspects of organization.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Researched and devised new safety initiatives and strategies to improve safety performance.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.

Security & Safety Dispatch Supervisor

California's Great America
06.2020 - 07.2023
  • Supervised team of 6 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires.
  • Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
  • Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
  • Championed safety protocols within the dispatch department, conducting regular reviews of procedures and ensuring adherence to established guidelines at all times.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Reduced response times with effective allocation of resources and prioritization of tasks.
  • Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Managed budgetary responsibilities for the dispatch team, carefully monitoring expenses to ensure fiscal goals were achieved without sacrificing operational efficiency or quality of service delivered.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Answered phone calls and responded to customer complaints.

Security & Safety Dispatch Trainer

California's Great America
01.2017 - 04.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced training accessibility, converting traditional materials into e-learning formats.
  • Analyzed and evaluated training effectiveness and program outcomes.

Security & Safety Dispatcher

California's Great America
01.2014 - 12.2016
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with officers and personnel to coordinate the timely response of emergency services.
  • Directed dispatching, routing, and tracking of up to 35 officers in the field.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Answered phone and radio calls and responded to customers utilizing guest service management systems.

Staffing Coordinator

California's Great America
02.2011 - 12.2013
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
  • Conducted reference checks and screening of potential candidates to support onboarding process.
  • Coordinated and administered job fairs and other recruitment events to engage potential talent.

Skills

  • Hazard identification
  • Workplace inspections
  • Audit procedures
  • Safe chemical handling
  • Accident investigation
  • Incident reporting
  • Electrical safety
  • Lockout and tagout procedures
  • Hazards management
  • Safety auditing
  • Crisis management
  • Program development
  • Critical thinking
  • Computer skills
  • Data entry proficiency
  • Basic life support
  • Geographical expertise
  • Radio frequencies monitoring
  • Team leadership
  • Alarm systems monitoring
  • Payroll

Certification

Certificate from Valley Guard -

California Officer Safety

California Public Relations

California Observation & Documentation

California's Liability & Legal Experts

California Trespass


Certificate from American Heart Association | Basic Life Support (CPR & AED) Program


Certificate from LSU | National Center for Biomedical Research and Training Academy of Counter Terrorism Education course - Site Protection through Observational Techniques


Certificate from FEMA | Emergency Management Institute - Introduction to Incident Command System

Emergency Planning

Preparing for Federal Disaster Operations

Fundamentals of Emergency Management

Basic Emergency Operations Center Functions

Responding to an Active Shooter

Timeline

Emergency Management & Safety Specialist

California's Great America
07.2023 - Current

Security & Safety Dispatch Supervisor

California's Great America
06.2020 - 07.2023

Security & Safety Dispatch Trainer

California's Great America
01.2017 - 04.2020

Security & Safety Dispatcher

California's Great America
01.2014 - 12.2016

Staffing Coordinator

California's Great America
02.2011 - 12.2013

Similar Profiles

CREATE PROFILE
Jamil Ahmad