Summary

Overview

Work History

Education

Skills

Timeline

Jamil Amer

Henderson,AR

Summary

Adept at enhancing client satisfaction and minimizing downtime, I leveraged my expertise in fiber optic safety and network troubleshooting at Fiber Connection. My proactive approach to customer support and equipment installation significantly improved project efficiency. Known for fostering teamwork, I excel in educating customers, ensuring high-quality, result-driven outcomes in every project.

Fast learner and willing to do the jobs I’m tasked with in an efficient time frame.

Overview

years of professional experience

Work History

Fiber Optic Installer

Fiber Connection

Salem Arkansas

08.2020 - Current

Enhanced client satisfaction with timely completion of fiber optic installation projects.
Demonstrated commitment to quality workmanship by following established procedures and guidelines for the installation, testing, and maintenance of fiber optic networks.
Minimized downtime due to technical issues by providing prompt troubleshooting assistance for clients experiencing problems with their fiber networks.
Conducted thorough site inspections prior to installation, identifying potential challenges and planning appropriate solutions.
Collaborated with engineers to design effective routing plans for new fiber optic installations based on client requirements.
Provided exceptional customer service while addressing client concerns or issues related to their fiber optic networks.
Contributed to a positive work culture within the company while fostering teamwork among colleagues in the field of fiber optics installation.
Increased efficiency by managing inventory of fiber optic materials and equipment, ensuring availability for timely project completion.
Installed and configured new devices and system components.
Responded to service requests during and after business hours.

Construction Worker

Teronomy Builders

Fox Lake, WI

03.2014 - 07.2014

Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Loaded, unloaded, and moved material to and from storage and production areas.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
Mentored junior team members, providing guidance on construction methods and techniques to improve their skillsets over time.
Used variety of hand and power tools to complete tasks.
Cleaned and maintained tools, equipment and worksites.
Loaded and unloaded materials onto trucks and trailers.
Loaded and unloaded materials and equipment onto and off construction sites.
Worked on sites, installing roofs and other exterior components.
Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Operated forklifts and boom lifts to complete various tasks.

Customer Service Representative

Stanleys Concrete

Lake Geneva, WI

03.2013 - 03.2014

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Processed customer service orders promptly to increase customer satisfaction.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

HVAC Technician

Self Employed Services