Jamil Graves

• Consulted with clients to assess personal style preferences and unique needs.
• Completed full and partial shaves with clippers and standard and straight razors.
• Oversaw employee schedules to maintain adequate coverage.
• Styled hair according to customer preferences.
• Managed business customer service, responding to requests and concerns promptly.
• Devised marketing and sales strategies to maximize business success.
• Resolved guest complaints about service or style.
• Distributed business cards outside of salon to generate new business.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Built strong and lasting rapport with clients through consistent delivery of requested services, and exceptional results.
• Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
• Monitored inventory and availability of supplies, tools and products to minimize delays.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Answered incoming telephone calls and scheduled appointments for clients.
• Kept business compliant with applicable government standards

*Facilitated set-up of Executive conference calls

*Lead/Moderate Executive conference calls

• Listened and responded to customer requests and forwarded necessary information to superiors.
• Followed all company policies and procedures to deliver quality work.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.

• Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
• Worked with children of varying age, interest, skill, and developmental levels.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Led groups of children safely through variety of camp activities.
• Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
• Encouraged team performance to increase camaraderie, trust and rapport.
• Implemented rules and regulations to enforce discipline and compliance.
• Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions
• Kept athletic and games equipment and facilities organized and maintained