Hi, I’m
Jamil Kirby
Vallejo,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
13
years of professional experience
Work History
Wells Fargo
Operations Manager 2
02.2011 - Current
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed payroll weekly to ensure accurate timekeeping of worked/PTO hours.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with our systems and technology teams to ensure proper communication when reporting issues.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed and delivered corrective action for employees not meeting goals.
- Terminated employees for egregious behavior or misuse of policies.
Trinity Center
Staff Coordinator
12.2018 - 04.2023
Job overview
- Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
- Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to legal requirements.
- Oversaw recruitment efforts to attract top talent, leading to an increase in overall staff quality and skill sets.
- Coordinated cross-departmental projects, ensuring timely completion and integration of initiatives.
- Facilitated conflict resolution between team members through mediation and open communication channels, maintaining a healthy work environment.
- Implemented innovative onboarding processes to quickly integrate new hires into the team, reducing ramp-up times significantly.
- Managed performance evaluations, providing constructive feedback to help employees reach their full potential.
- Developed comprehensive training materials, resulting in higher staff competency and reduced turnover rates.
- Boosted overall team productivity by identifying inefficiencies in workflows and implementing targeted strategies for improvement.
- Reviewed and updated company policies as needed to ensure compliance with industry regulations and best practices.
- Established clear lines of responsibility within the department to promote accountability among team members.
- Collaborated with senior leadership to establish annual departmental goals aligned with organizational objectives.
- Enhanced staff communication by implementing a weekly team meeting, fostering collaboration and problemsolving.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Used job-related software to draft and finalize written correspondence and documentation.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
De Anza High SchoolRichmond, CA
High School
06.2001
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Project Leadership
- Strategic Planning
- Process Improvement
- Schedule Management
- Performance Management
- Regulatory Compliance
- Health and safety compliance
- Process Improvements
- Organizational Management
- Superb time management skills
- Quality Assurance Controls
- Onboarding and Orientation
- Project planning and development
- Delegation
- Conflict Mediation
- Customer Retention
- Retail Operations Management
- Assignment Delegation
- Cost Reduction
- Incidents management
- Risk Management
- Purchasing and procurement
- Performance reporting
- Performance Evaluations
- Strategic Partnerships
- Financial Management
- Sales background
- Procedure Development
Accomplishments
Exceeded outlined performance goals the last 5 years.
Timeline
Staff Coordinator
Trinity Center
12.2018 - 04.2023
Operations Manager 2
Wells Fargo
02.2011 - Current
De Anza High School
High School