Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamil Mcclellan

Ocala,Florida

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

1
1
Certification

Work History

Electronics Sales Associate

Walmart
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

IT Support Specialist

Amazon
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

Education

Associate of Science - Computer Information Technology

College of Central Florida
Ocala, FL
05.2024

Skills

  • Microsoft Applications Proficiency
  • Computer Proficiency and Microsoft Office
  • System Enhancement
  • Technical Equipment Inspection
  • Operating System Management
  • Configuration Management
  • Software Installation
  • Technical Support

Certification

  • Pc Pro Certification
  • Microsoft Office Specialist ( Access 2019 Expert )
  • Microsoft Office Specialist ( Excel Associate )
  • Information Technology Support Specialist Certification in recognition of having met all the requirements.


Timeline

Electronics Sales Associate

Walmart

IT Support Specialist

Amazon

Associate of Science - Computer Information Technology

College of Central Florida

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Jamil Mcclellan