Jamil M. Charles

• Company Overview: NON-PROFIT ORGANIZATION
• A foundation focused on helping those who are less fortunate in Baltimore’s community by feeding, clothing, and advancing the necessary day to day task
• Martin Luther King Jr Award Scholarship Winner for Johns Hopkins Medical Center.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

• Facilitates the end-to-end vehicle delivery process for customers, including finalizing sales transactions, reviewing contract details, and ensuring a seamless handover experience that prioritized customer satisfaction and brand loyalty.
• Leveraged strong communication skills and ethical sales practices to identify customer needs and provide tailored vehicle solutions, fostering trust and long-term client relationships.
• Currently #4 Closer in Group 18 Car Sales Division and averaging 9.8 Cars Sold in a 7 month Span.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

• "Successful completion of the Management Trainee program qualifies candidates for promotion to a Level 2 position within Enterprise Mobility."
• Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
• Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
• Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.

1 year 3 months

• Trained in all aspects of branch operations including customer service, sales, fleet management, and administrative tasks.
• Used Excel to track performance metrics and manage inventory.
• Supported local marketing efforts to increase customer traffic and retention.
• Met sales goals through ethical, needs-based selling and strong communication.
• Gained leadership experience by rotating through key branch roles in preparation for promotion.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.

• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• "Provided daily support and care for individuals with mental and physical disabilities, ensuring they stayed on track with personal goals and daily activities."
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Marketing & Social Media Intern – Big Brothers Big Sisters

• Created and managed content for social media platforms including TikTok, Instagram, Facebook, and Twitter to increase community engagement and program awareness.
• Utilized Microsoft Excel and Word for data tracking, reporting, and documentation of outreach efforts.
• Contributed to the development of digital marketing strategies and social media campaigns.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• program Planning and Handleing

• Implemented and enforced college campus living policies, promoting excellence, student needs, and development of students on a safe campus
• Leading and initiating new RAs

• Internship providing social media marketing to help boost Cambridge empowerment center for youth and strategic planning for marketing on multiple social media platforms

• Through my service with AmeriCorps, I dedicated over 300 Service hours to community engagement while maintaining a strong academic record. Balancing these responsibilities taught me the importance of discipline, resilience, and a deep commitment to both education and service.
• Used strong interpersonal communication skills to convey information to others.
• Volunteering under Americorps Community service hours while also maintaining a high gpa in the college field
• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.

• Working in Hospitality and food to ensure that customers are satisfied with the nutrition, taste and product that we create is effective in helping students get to the next day

• Customer service job focused on helping to maintain peace with a fun work environment while college students initiate in collegiate sports and activities