Jamil Mickel
Las Vegas,NV
Summary
Proven to enhance tenant satisfaction and retention rates, I leveraged my expertise in property knowledge and exceptional communication at Best Crowd Management to resolve issues efficiently, fostering positive relationships. My adaptability and problem-solving skills led to innovative customer service strategies, significantly improving guest experiences and operational efficiency.
Overview
16
16
years of professional experience
Work History
Guest Service Officer
Best Crowd Management
08.2024 - Current
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Provided accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Behavioral Health Technician
Desert Winds Recovery
09.2022 - 08.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Participated in patient education, helping to reinforce concepts and treatment plans.
Assistant Property Manager
Westland Real Estate Group
03.2018 - 11.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
Assistant Property Manager
Bridge Property Management
12.2013 - 02.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Escalated major issues to property manager for immediate remediation.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Developed and implemented comprehensive marketing plan, attracting higher volume of prospective tenants.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed annual rent calculations using housing database software.
Leasing Consultant
BG Multifamily
05.2011 - 12.2013
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
Leasing Manager
Amc Llc Apartment Management Consultants
07.2008 - 05.2011
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Created, coordinated, and engaged in marketing campaigns.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted detailed market analysis to inform strategic pricing, enhancing competitiveness and occupancy rates.
- Fostered culture of continuous improvement among team members, encouraging innovation and best practice sharing.
- Optimized use of property management software, improving operational workflows and tenant communication.
- Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
Education
Diploma - General Studies
Bonanza High School
Las Vegas, NV06.1996
Skills
- Guest Relations
- Complaint Handling
- Professional Appearance
- Property knowledge
- Customer Service
- Computer Skills
- Detail Oriented
- Data entry proficiency
- Payment Processing
- Knowledge of local area
- Issue Resolution
- Financial Transactions
- Event Planning
- Emergency Response
- Report Preparation
- Information Protection
- Basic accounting
- Property Security
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Hospitality services
- Customer Service Management
- Relationship Building
- Phone and Email Etiquette
- Office Organization
- Administrative Skills
- Self Motivation
- Coaching and Mentoring
- Interpersonal Skills
- Analytical Thinking
- Operations Management
- Goal Setting
- Professionalism
- Staff Training
- Front Office Management
- Staff Supervision
- File Management
- POS System Operation
- Payment Collection
- Word Processing
- Event Coordination
- Transaction Processing
- Problem-solving aptitude
Timeline
Guest Service Officer
Best Crowd Management
08.2024 - Current
Behavioral Health Technician
Desert Winds Recovery
09.2022 - 08.2024
Assistant Property Manager
Westland Real Estate Group
03.2018 - 11.2022
Assistant Property Manager
Bridge Property Management
12.2013 - 02.2018
Leasing Consultant
BG Multifamily
05.2011 - 12.2013
Leasing Manager
Amc Llc Apartment Management Consultants
07.2008 - 05.2011
Diploma - General Studies
Bonanza High School