Jamil Mickel
Las Vegas,NV
Summary
Proven professional with extensive experience in hospitality and property management, notably with Fontainebleau Las Vegas. Excelled in streamlining event setups and enhancing guest satisfaction through effective communication and meticulous attention to detail. Skilled in inventory management and relationship building, achieving significant improvements in operational efficiency and client retention.
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
11
11
years of professional experience
Work History
Banquets
Fontainebleau Las Vegas
10.2024 - Current
- Streamline the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
- Preserve high standards of cleanliness across all areas utilized during banquets, promoting a positive image of the venue at all times.
- Maintaine clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Cultivate relationships with clients, fostering ongoing connections that led to future bookings for banquets department.
- Assist with the setup and breakdown of events, banquets, and parties to comply with logistics.
- Coordinate with other departments, such as banquets and catering, to ensure seamless event execution.
- Coordinate large-scale events, such as banquets or private parties, by working closely with event planners to accommodate specific needs.
- Optimize inventory levels for materials needed during different types of banquets and events.
- Develop rapport with clients and coworkers, fostering a collaborative environment conducive to successful banquets.
- Arrange and remove tables, chairs, and decorations to prepare facilities for events such as meetings and banquets.
- Manage large-scale banquets with precision, ensuring seamless execution of complex logistics, and tight deadlines.
- Simplify setup procedures for events such as banquets or receptions, ensuring prompt readiness for guest arrival, and smooth transitions between courses.
Housekeeping and Laundry Attendant
Luxor Las Vegas
08.2024 - Current
- Remove bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitize all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrate flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contribute to a positive work environment through effective communication and teamwork among housekeeping staff.
- Dispose of trash and recyclables each day to avoid waste buildup.
- Assist in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Ensure timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
Housekeeping and Laundry Attendant
Hampton Inn & Suites By Hilton
02.2014 - 09.2016
- Streamline the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
- Preserve high standards of cleanliness across all areas utilized during banquets, promoting a positive image of the venue at all times.
- Maintaine clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Cultivate relationships with clients, fostering ongoing connections that led to future bookings for banquets department.
- Assist with the setup and breakdown of events, banquets, and parties to comply with logistics.
- Coordinate with other departments, such as banquets and catering, to ensure seamless event execution.
- Coordinate large-scale events, such as banquets or private parties, by working closely with event planners to accommodate specific needs.
- Optimize inventory levels for materials needed during different types of banquets and events.
- Develop rapport with clients and coworkers, fostering a collaborative environment conducive to successful banquets.
- Arrange and remove tables, chairs, and decorations to prepare facilities for events such as meetings and banquets.
- Manage large-scale banquets with precision, ensuring seamless execution of complex logistics, and tight deadlines.
- Simplify setup procedures for events such as banquets or receptions, ensuring prompt readiness for guest arrival, and smooth transitions between courses.
Transportation Driver
Uber/Lyft
01.2021 - 07.2023
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Property Manager
Westland Real Estate Group
01.2019 - 06.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Assistant Property Manager
Bridge Property Management
01.2017 - 12.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Guest Service Representative
JW Marriott Las Vegas Resort & Spa
08.2015 - 06.2018
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Education
Sales/Management License - Real Estate
Real Estate School of Nevada
Las Vegas, NV11.2017
High School Diploma - General Studies
Bonanza High School
Las Vegas, NV06.1996
Skills
- Special events and banquets
- Customer service
- Guest relations
- Vacuuming and sweeping
- Hospitality services
- Listening skills
- Issue resolution
- Relationship building
- Office administration
- Recordkeeping
- Task delegation
- Inventory replenishment
- Excel spreadsheets
- Bookkeeping
Timeline
Banquets
Fontainebleau Las Vegas
10.2024 - Current
Housekeeping and Laundry Attendant
Luxor Las Vegas
08.2024 - Current
Transportation Driver
Uber/Lyft
01.2021 - 07.2023
Property Manager
Westland Real Estate Group
01.2019 - 06.2021
Assistant Property Manager
Bridge Property Management
01.2017 - 12.2018
Guest Service Representative
JW Marriott Las Vegas Resort & Spa
08.2015 - 06.2018
Housekeeping and Laundry Attendant
Hampton Inn & Suites By Hilton
02.2014 - 09.2016
Sales/Management License - Real Estate
Real Estate School of Nevada
High School Diploma - General Studies
Bonanza High School
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