Summary
Overview
Work History
Education
Skills
Timeline
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Jamil Mitchell

San Jose,CA

Summary

Senior Workplace Experience professional with a proven track record in developing strategy, cross-functional leadership, and launching successful programs (e.g. recognition and employee awards, food and beverage, swag and company wide events, remote work experience, maintenance and operations).

Overview

23
23
years of professional experience

Work History

Director, Workplace Experience

Bill.com
04.2021 - Current
  • Established a high-performing team by providing mentorship, coaching, and opportunities for professional growth leading to the highest employee satisfaction rating to date on the annual company wide engagement survey.
  • Developed strategy and vision for Workplace Experience programs which include; Corporate Events, Company-wide Swag, Employee Recognition, and several culture driven campaigns.
  • Managed an annual operating expense budget of $15M and responsible for overseeing CapEx projects such as construction build outs and tenant improvements.
  • Leveraged data to story-tell and drive informed decision-making in critical areas including budget forecasting, program development, and new initiatives.
  • Launched first Pop-Up program called "Meet us at the Lounge" which connected our customers and their product to over 2,000 of our employees.
  • Successful ERG motivational leader which resulted in several company-wide speaking opportunities alongside C-suite members(including CEO) to boost employee morale and create alignment to business goals.
  • Led cross-functional teams to achieve project milestones and deliver high-quality company wide initiatives.

Sr. Manager, Workplace & Corporate Real Estate

Thumbtack
10.2019 - 04.2021
  • Managed - 25-person workplace org to bring culture to life and provide optimal workplace operations for employees and guests globally.
  • Reduced Facilities OPEX by $2MM+ during first year in position.
  • Planned and managed all global capital improvement projects including buildout domestic and internationally
  • Oversee all culinary operations which included; fully operational kitchen and in-house staff
  • Provide facilities, real estate, and capital project expertise and guidance to assist development of corporate strategic planning
  • Lead initial COVID-19 response plan and currently leading the strategy for the RTO plan


Manager, Workplace Services & Operations

Netflix
08.2015 - 07.2019
  • Strong people leader of 20+ FTE's across the Americas portfolio
  • Strategic partner to several stakeholders throughout the business
  • Efficient project management skills. Planned and managed all capital improvement projects
  • Built workplace team from the ground up which included the following verticals; transportation, shipping & receiving, workplace events, workplace services & operations, food & beverage, and onsite physical security.
  • Reviewed all construction plans with architects, state and county building inspectors, board of directors and owners. Approved consultants and sub-contractors to ensure the highest quality of service and work performance while on site
  • Reduced operating costs and improved efficiencies by developing RFP bidding with vendors on site
  • Established first 24/7 onsite physical security program covering over 1M sq ft. before hand over to the in-house Safety and Security team
  • Oversee all day to day workplace operations for approximately 1M sq ft.

Lead, Workplace Operations & EH&S

Abbott Laboratories
12.2001 - 08.2014
  • Inspected job sites and completed in-depth reports outlining safety concerns and corrective recommendations.
  • Monitored safety and assessed risk levels and mitigation strategies at industrial work sites and on construction jobs.
  • Managed Corporate Safety training program for all maintenance techs and R&D labs
  • Planned and executed decommissioning and opening of buildings
  • Oversee all site related facility operations for multiple campuses in the bay area
  • Managed facility ops team
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created safety reports, reviewed all accidents, incidents and identify trends as well as implementation of changes to reduce occurrences

Education

University Of Phoenix
San Jose, CA

Skills

  • Visionary, charismatic leader
  • People management
  • Public Speaking
  • Organizational development
  • Financial management
  • Strategic Planning

Timeline

Director, Workplace Experience

Bill.com
04.2021 - Current

Sr. Manager, Workplace & Corporate Real Estate

Thumbtack
10.2019 - 04.2021

Manager, Workplace Services & Operations

Netflix
08.2015 - 07.2019

Lead, Workplace Operations & EH&S

Abbott Laboratories
12.2001 - 08.2014

University Of Phoenix
Jamil Mitchell