Jamil Mohseni
Petaluma,CA
Summary
Well-educated individual with data integrity and client education talents. A communicative Caseworker with a background spent working with culturally diverse individuals and recommending the best options for treatment.
Diligent Caseworker with background spent assisting individuals and providing effective follow-up. Self-starter promoting over 2 years recommending services and treatment options that help others find relief. Maintains undeniable composure in stressful situations.
Overview
18
18
years of professional experience
Work History
ICM-Caseworker
International Rescue Committee, IRC
Sacramento, CA
03.2022 - Current
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Coordinated between various entities to manage cases.
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
- Developed individualized service plans based on client's strengths and identified needs.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements.
Technician
Volt Workforce Solutions/ Apple Inc.
Sacramento, CA
08.2015 - 03.2022
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Used bolts, rivets and screws to fasten parts.
- Operated various diagnostic tools to determine repair plans.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Operated specialized diagnostic tools used to identify system faults.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Analyzed data collected during testing to determine root cause of failure.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Disassembled and repaired damaged sections and fabricated replacements.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Maintained test equipment to safety standards to drive process integrity and data validity.
- Restored product condition using proven techniques.
- Provided technical support services to customers via phone or email communication.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Utilized hand tools and epoxy to safely splice cables.
Translator and Interpreter
DynCorp International
Kabul Afghanistan , CA
10.2011 - 03.2014
- Provided written translations of legal, medical, and technical documents.
- Performed quality assurance checks on completed translations prior to delivery to customers.
- Advised colleagues on best practices regarding linguistic issues encountered during translation projects.
- Proofread translated documents before submitting them to the client for review.
- Researched cultural differences related to language usage in order to provide accurate translations.
- Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
- Collaborated with subject matter experts on projects involving complex information that required specific terminology.
- Prepared reports outlining project progress along with any challenges faced during the process.
- Communicated regularly with clients regarding changes or updates needed in translated materials.
- Maintained up-to-date knowledge of specialized terminology in areas such as law enforcement, finance, engineering, science, medicine.
- Translated important departmental materials.
- Facilitated communication for people with limited language proficiency.
- Worked with clients to establish translation requirements and scope.
- Discussed language discrepancies and unclear points with clients and specialists.
- Used dictionaries, thesauruses and other references during translation to locate terminology equivalents and retain original text meaning.
- Utilized presentations and software programs to clearly deliver messages to audiences.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Proofread, edited and revised translated documents.
- Checked original sources or authors to confirm translations retained meaning and intent.
- Instructed students staff and teachers concerning functions and capabilities of interpreters.
Restaurant Cashier
Kabul Serena Hotel
Kabul, Afghanistan
10.2005 - 02.2009
- Maintained a clean work area by wiping down counters, sweeping floors.
- Greeted customers, answered questions and provided general information regarding menu items.
- Monitored dining area to ensure tables are cleared promptly after guests leave.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Balanced cash drawers at the beginning and end of shifts.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Assisted in training new restaurant staff members on proper cashier procedures.
- Assisted management with inventory control processes such as restocking supplies.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Assisted other employees in completing tasks when needed or requested by supervisor.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Ensured compliance with health codes regulations while serving food items to customers.
- Resolved any discrepancies between the amount tendered by the customer and the total due for their purchase quickly and accurately.
- Checked expiration dates on food products before stocking shelves or selling them to customers.
- Kept records of transactions made during shift on daily sales report log sheets.
- Conducted regular maintenance checks on equipment to ensure it is functioning properly.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
Certificate - Administrative Assistance
Charles A. Jones Skills And Business Education Center
Sacramento, CA01-2017
BBA - Economics
Khatam Al Nareen
Kabul, Afghanistan 10-2013
Skills
- Conflict Mediation
- Records Management
- Client Advocacy
- Highly Effective Communication
- Issue Identification and Resolution
- Regulatory Compliance
- Client Interaction
- Problem-Solving
- Case Documentation
- Strategic Planner
- Decision-Making
- Community Outreach Expert
- Adaptability
- Relationship Building
- Client Education
- Team Collaboration
- Organizational Skills
- Active Listening
- Time Management
- Referral Coordination
- Multitasking
- Time Management Abilities
- Task Prioritization
- Violence Prevention
- Goal Setting
Timeline
ICM-Caseworker
International Rescue Committee, IRC
03.2022 - Current
Technician
Volt Workforce Solutions/ Apple Inc.
08.2015 - 03.2022
Translator and Interpreter
DynCorp International
10.2011 - 03.2014
Restaurant Cashier
Kabul Serena Hotel
10.2005 - 02.2009
Certificate - Administrative Assistance
Charles A. Jones Skills And Business Education Center
BBA - Economics
Khatam Al Nareen