Jamil Moore
Fremont,CA
Summary
Dynamic professional with a proven track record at Equity Residential, adept in communication and problem-solving. Excelled in roles demanding initiative and the ability to develop others, from enhancing customer satisfaction as a Leasing Consultant to managing significant assets in the Army. Skilled in both team collaboration and handling complex projects efficiently.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Equity Residential
11.2022 - Current
- Ensuring Vacant ready and vacant rented apartments are up to standard for movable condition.
- Uncovering future resident needs through communication resulting in finding the right home.
- Managing delinquencies through serving legal documentation and follow up communication not limited to phone or email in efforts to collect payment.
- Engaging in difficult conversations with residents and coming up with solutions for current concerns resulting in customer satisfaction.
- Collaborating with office and service team to create a positive community experience for employees, residents, and prospects.
Service Technician
Equity Residential
11.2021 - 11.2022
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Ensured timely completion of work orders by prioritizing tasks based on urgency and coordinating with office team to address residents needs.
- Serviced in house approximately 9 HVAC systems in house preventing the need to contact vendor for $1600 service call per unit.
Pharmacy Technician
Rite Aid
02.2019 - 02.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging, resulting in 200 prescriptions filled a day.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Sergeant
Army
02.2016 - 12.2019
- Successfully managed and developed soldiers to build a strong team to complete the mission.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Responsible for over $20million dollars worth of equipment inventory and management.
- Responsible for distributing and handling COMSEC keys amongst 500 soldiers in the Organization COMSEC account.
Education
Associate Of Business - Business
DeVry University
Villa Park, IL05.2023
HVAC Certification - HVAC
CET
San Jose10.2021
Pharmacy Technician Certification - Pharmacology
San Joaquin Valley College
Visalia, CA01.2019
Skills
- Communication
- Problem solving
- Developing others
- Team collaborator
- Takes Initiative
Timeline
Leasing Consultant
Equity Residential
11.2022 - Current
Service Technician
Equity Residential
11.2021 - 11.2022
Pharmacy Technician
Rite Aid
02.2019 - 02.2021
Sergeant
Army
02.2016 - 12.2019
Associate Of Business - Business
DeVry University
HVAC Certification - HVAC
CET
Pharmacy Technician Certification - Pharmacology
San Joaquin Valley College