Jamil Muhammad
Milwaukee,WI
Summary
Got promoted from a Stocker/Customer Service Associate to a Team Leader, Leading my own crew
Overview
12
12
years of professional experience
Work History
Driver/Messenger
GardaWorld Cash Services
02.2024 - Current
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Obtained signatures from customers upon delivery of goods.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
Cleaning Manager
Wisconsin Center District
09.2022 - 07.2024
- Supervised daily cleaning operations to ensure facility cleanliness and safety compliance.
- Developed training programs for staff, enhancing operational efficiency and service quality.
- Implemented inventory management system for cleaning supplies, reducing waste and optimizing costs.
- Coordinated with event managers to prepare venues for events, ensuring exceptional guest experiences.
- Conducted regular inspections of facilities to identify areas for improvement in cleanliness standards.
- Mentored junior staff on best practices in sanitation and equipment usage, fostering skill development.
- Streamlined cleaning processes through the adoption of new technologies and methodologies, improving workflow efficiency.
- Established performance metrics for cleaning staff, driving accountability and continuous improvement in service delivery.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Collaborated with other department managers to develop cohesive strategies for maintaining overall facility cleanliness.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Optimized inventory management with proactive ordering of supplies based on usage trends and budgetary constraints.
- Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Continuously sought out industry best practices for improving the efficiency of cleaning operations at the facility.
- Facilitated teamwork among employees through regular meetings focused on problem-solving, goal-setting, and celebrating achievements.
- Reduced employee turnover by providing comprehensive training programs focusing on safety and quality standards.
- Implemented environmentally friendly practices, reducing waste while maintaining effective cleaning results.
- Spearheaded initiatives for employee recognition and rewards, fostering a positive work culture and increasing overall job satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for growth within the company.
- Developed strong relationships with vendors for cost-effective procurement of high-quality cleaning supplies and equipment.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Conducted risk assessments prior to starting new projects or using new equipment, ensuring a safe working environment for staff members.
- Ensured high-quality service delivery by conducting routine inspections of completed work to verify adherence to established standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
Team Leader
Walmart
04.2018 - 09.2022
- Led team in achieving operational efficiency and high customer satisfaction levels.
- Trained and mentored staff on Walmart policies and best practices for improved performance.
- Implemented inventory management strategies to enhance stock accuracy and reduce waste.
- Monitored daily operations, ensuring compliance with safety regulations and company standards.
- Developed workflows that streamlined processes, increasing productivity across departments.
- Resolved customer issues effectively, fostering positive relationships and loyalty to the brand.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Collaborated with cross-functional teams to enhance service delivery and operational excellence.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Security Supervisor
Titian Security
03.2017 - 08.2019
- Supervised daily security operations, ensuring compliance with safety protocols and procedures.
- Trained and mentored junior security personnel in emergency response and conflict resolution.
- Developed and implemented security strategies to mitigate risks and enhance workplace safety.
- Conducted regular site inspections to identify vulnerabilities and enforce security measures.
- Coordinated communication between security staff and management during incidents or emergencies.
- Analyzed incident reports to identify trends and recommend improvements in security practices.
- Led training sessions on access control systems and surveillance technology usage for staff.
- Collaborated with law enforcement agencies to improve response strategies for potential threats.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
Stocker/Customer Service
Walmart
04.2015 - 03.2019
- Stocked shelves efficiently to enhance product visibility and accessibility.
- Organized inventory in accordance with Walmart's merchandising standards and seasonal displays.
- Assisted customers in locating products, ensuring a positive shopping experience.
- Collaborated with team members to maintain cleanliness and organization of sales floor and backroom.
- Monitored stock levels and communicated replenishment needs to management promptly.
- Trained new employees on stocking procedures and safety protocols effectively.
- Implemented best practices for product rotation to minimize waste and maximize freshness.
- Developed strategies for optimizing shelf space, contributing to improved store layout efficiency.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
Crew Member
McDonald's
12.2013 - 04.2015
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare food items according to company standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to optimize workflow and reduce service time during peak hours.
- Monitored inventory levels, assisting in stock management to ensure availability of essential supplies.
- Resolved customer complaints effectively, maintaining positive relationships and promoting brand loyalty.
- Implemented process improvements that increased order accuracy and reduced waste in food preparation.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma - General Studies
Adult Learning Center
Milwaukee, WI05.2018
Skills
- Route planning
- Vehicle maintenance
- Customer communication
- Delivery tracking
- GPS navigation
- Safety compliance
- Inventory management
- Team leadership
- Conflict resolution
- Performance evaluation
- Risk assessment
- Staff training
- Quality control
- Emergency response
- Record keeping
- Event coordination
- Process optimization
- Time management
- Service quality enhancement
- Budget management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle inspection
- Safety management
- Driving in adverse conditions
- Navigational systems and GPS
- Vehicle inspections
- Route management
- Transportation
- Traffic law observation
- Commercial driving
- Equipment operation
- Inclement weather driving
- Passenger transportation
- Relationship building
- Accident prevention
- Adaptable driving techniques
- Schedule management
- Basic vehicle repairs
- Heavy lifting
- Fuel efficiency
- DOT compliance
- Order picking and processing
- Route determination
- Equipment monitoring
- Materials transport
- Shipping and packaging
- Customer rapport
- Passenger assistance
- Strategic planning
- Route logs
- Appointment scheduling
- Attention to detail
- Processes and procedures
- Team building
Timeline
Driver/Messenger
GardaWorld Cash Services
02.2024 - Current
Cleaning Manager
Wisconsin Center District
09.2022 - 07.2024
Team Leader
Walmart
04.2018 - 09.2022
Security Supervisor
Titian Security
03.2017 - 08.2019
Stocker/Customer Service
Walmart
04.2015 - 03.2019
Crew Member
McDonald's
12.2013 - 04.2015
High School Diploma - General Studies
Adult Learning Center