Jamil Musa
Silver Spring,USA
Summary
Skilled in damage assessment and repair cost estimation, I leveraged my expertise at Masters Of Disasters to enhance claims accuracy and efficiency. Renowned for my professionalism and leadership, I excel in customer service and technical skills like CCC One, significantly improving operational outcomes. My proactive approach and keen eye for detail ensure top-tier service delivery and client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Auto Damage Field Appraiser
SCA Claims
03.2024 - Current
- Examined damaged vehicle to determine extent of structural, body, mechanical, electrical and interior damage
- Estimated parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair
- Reviewed repair cost estimates with automobile repair shop to reach agreement on repair cost
- Determined salvage value on total-loss vehicle
- Met deadlines while maintaining high-quality deliverables
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Meet with claimant, bodyshop or tow lot to inspect vehicle and write estimate using CCC
- Inspected damaged vehicles to determine the extent of damage and cost of repairs
- Conducted research to accurately identify parts, labor costs, and total repair estimates
- Compiled detailed reports on vehicle damage assessments for insurance companies
- Visited customer locations to assess vehicle damages in person
- Collaborated with auto body shops and other vendors to ensure quality repairs were made at a reasonable cost
- Analyzed photographs of damaged vehicles to create accurate estimates for repairs
- Utilized computer programs such as CCC One to generate repair estimates
- Determined salvage value for total-loss vehicles
- Enhanced customer satisfaction with timely and accurate appraisals, leading to faster claims processing.
- Increased accuracy in damage assessments by conducting thorough field appraisals and utilizing advanced technologies.
Auto Damage Field Appraiser
Legacy Claims
10.2023 - Current
Maintenance Coordinator
Cedar Creek Memory Care
03.2022 - 03.2024
- Conducted regular maintenance inspections on all equipment and machinery to ensure proper functioning
- Monitored inventory levels of spare parts and supplies, ordering additional items as needed
- Assisted in the development of preventive maintenance schedules for all departments
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Auto Claims Adjuster
Masters Of Disasters
05.2022 - 06.2023
- Assessed damages to vehicles and property resulting from a variety of incidents
- Prepared detailed reports summarizing all aspects of the claims process
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs
- Attended continuing education seminars to stay abreast of changes in the field
- Presented claims to insurance companies
- Evaluated extent of damage and documented findings
- Navigate multiple systems to handle and process claims
Experienced Dining Services Manager
Five Star Senior Living
03.2006 - 01.2022
- Managed daily dining services operations, including food production and quality control
- Developed menus and recipes to meet customer preferences and dietary requirements
- Supervised kitchen staff in the preparation, cooking, and presentation of meals
- Ensured compliance with health, safety, and sanitation regulations
- Ordered supplies such as food ingredients and restaurant equipment
- Monitored inventory levels to ensure adequate stock of items for efficient service delivery
- Trained new employees on proper food handling techniques, menu items, cash register operation, and customer service standards
- Maintained records of sales transactions and employee hours worked
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction
- Created weekly schedules for staff members based on business needs
- Implemented strategies to reduce costs while maintaining quality standards
- Payroll
- Annual Dining staff merit increase reviews
- Plans private events
- Prepared reports on dining services activities for management review
Lead Projectionist
AMC Theatres
03.2003 - 12.2007
- Set up and operated projection equipment to show films in theaters
- Checked film reels for defects, such as scratches or dirt, before loading into projector
- Informed management of any technical issues that arose during screenings
- Troubleshot various projection-related problems during shows if they arose
- Maintained accurate records of all films shown in theater, including titles, dates, times
- Trained new hires on proper use of projection equipment and related procedures and policies
- Mastered operation, maintenance and troubleshooting of projection equipment, computers and software and solved complex technical problems without delay or inconvenience to guests
Education
CERTIFICATION IN ALL LINES TRANING IN MANAGEMENT -
Prince George's Community College
Skills
- Customer Service Experience
- Event Planning
- Training & Development
- Human Resources
- Office 365
- Microsoft suit
- Vehicle Inspections
- Restaurant experience
- Leadership
- Guest services
- Damage Assessment
- Policy Interpretation
- Claim Handling
- Settlement Determinations
- Multi-Line Phone Systems
- Claims Investigations
- Repair Negotiations
- Structural Assessment
- Knowledgeable in CCC One
- Repair Cost Estimation
- Body Shop Knowledge
- Computer Literacy
- Auto Body Knowledge
- Claims Handling Experience
- Vehicle Inspection Proficiency
- Damage Assessment Expertise
- Professionalism
- Attitude
- Insurance Policy Understanding
- Estimating Repair Costs
- Repair estimation
- Damage assessment
- Salvage valuation
- Parts identification
Certification
- FEMA's NFIP NFIP Authorized Adjuster
- All Lines Insurance Adjuster Training
- License in North Carolina
- License in Florida
- License in Texas
- License in Louisiana
- State Farm Estimatics Certification
- Body Shop Fraud Certification
- Auto Damage Inspection and Estimates Writing Bootcamp
Timeline
Auto Damage Field Appraiser
SCA Claims
03.2024 - Current
Auto Damage Field Appraiser
Legacy Claims
10.2023 - Current
Auto Claims Adjuster
Masters Of Disasters
05.2022 - 06.2023
Maintenance Coordinator
Cedar Creek Memory Care
03.2022 - 03.2024
Experienced Dining Services Manager
Five Star Senior Living
03.2006 - 01.2022
Lead Projectionist
AMC Theatres
03.2003 - 12.2007
CERTIFICATION IN ALL LINES TRANING IN MANAGEMENT -
Prince George's Community College
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