Jamil White
Philadelphia,PA
Summary
Dedicated housekeeping professional with extensive experience at The Divine Lorraine Hotel, recognized for enhancing guest satisfaction through exceptional customer service and meticulous cleaning techniques. Proven ability to manage supply inventory effectively while training new staff, contributing to a streamlined and efficient housekeeping operation. Committed to maintaining high sanitation standards and a welcoming environment.
Overview
34
34
years of professional experience
Work History
Cleaning/Housekeeping Room Attendant
Elite Cleaning Services
02.2020 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Hotel Housekeeper
The Divine Lorraine Hotel
07.1991 - 01.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Assisted in training new housekeeping staff, sharing knowledge and expertise to improve overall team performance.
- Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Reduced linen waste through careful inventory management and timely replacement of worn items.
- Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
Education
General Studies
Benjamin Franklin High School
Philadelphia, PA06-2009
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Supply inventory management
- Cleaning techniques
- Multitasking and prioritizing
Timeline
Cleaning/Housekeeping Room Attendant
Elite Cleaning Services
02.2020 - Current
Hotel Housekeeper
The Divine Lorraine Hotel
07.1991 - 01.2024
General Studies
Benjamin Franklin High School
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