Jamila Abuiysa
North Hollywood,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
15
15
years of professional experience
Work History
Customer Service Associate/Typist
Audiotel Leasing, Inc.
08.2010
- Made certain influx of data was maintained and distributed amongst team members
- Successfully generated leads for sales associates and distributed mass amounts of promotional material over Internet
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Accurately typed 80+ words per minute with no errors
- Answered customer telephone calls promptly to avoid on-hold wait times
Associate Sales Representative
Circa Nouveau
03.2021 - 12.2021
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Traveled to venues, festivals, events etc. in order to expand exposure of company, sell merchandise acquiring a broader customer reach.
Executive Secretary/Sales/Customer Service/Receptionist/Minor Accounting/3D Designer
New Kitchen City
06.2007 - 12.2021
- Effectively managed CEO's schedule: prioritizing meetings, setting appointments, taking notes during meetings, writing estimates, writing contract agreements, letters, e-mails, travel arrangements.
- Assisted CFO in financial planning: documenting sales, monthly sales reports, bank reconciliations, accounts payable and receivable as well as creating 3D drawings for clients of their potential work
- Provided solutions to various service/product issues
- Handling of all phone lines.
- Watch over office and kitchen cleanliness, distributing mail, making copies, sending faxes, sending packages, other office administrative tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Receptionist/Sales/Secretary/Office Assistant/Accounting Assistant
CA Signs, Inc.
06.2011 - 07.2012
- Assisted clients over the phone, took orders for order department, processed orders, and acquired status updates for all inquiring customers
- Assisted with overflow for order department as needed
- Assisted all departments with administrative and clerical support as requested
- Duties included but not limited to composing correspondence for salesmen, conducting internet research, maintaining office supplies, faxing, photocopying, and making sure mail was sent out
- Provided secretarial support for CFO, Vice president, and Sales Team by maintaining corporate and accounting files, scheduling sales meetings, creating basic Excel Sheets, and recording data in Quickbooks
- Maintained positive and professional relationships with loyal clients.
- Welcomed customers with friendly greetings, answered general questions, gathered nature of visit and directed them to specific offices.
Education
Some College (No Degree) -
Pierce College
Woodland Hills, CASkills
- Fast learner
- Social media management
- Excellent critical thinking skills
- Bilingual
- Microsoft Office
- 60 WPM
- Creative
- Attention to detail
- Team player
- Analytical
- Administrative Support
- Workflow Optimization
Languages
Spanish
Native or Bilingual
Timeline
Associate Sales Representative
Circa Nouveau
03.2021 - 12.2021
Receptionist/Sales/Secretary/Office Assistant/Accounting Assistant
CA Signs, Inc.
06.2011 - 07.2012
Customer Service Associate/Typist
Audiotel Leasing, Inc.
08.2010
Executive Secretary/Sales/Customer Service/Receptionist/Minor Accounting/3D Designer
New Kitchen City
06.2007 - 12.2021
Some College (No Degree) -
Pierce College