Jamila Arnold
Stockbridge,GA
Summary
Experienced Medical Social Worker with a strong background in crisis intervention and community resource coordination at Kaiser Permanente. Skilled in conducting psychosocial assessments and advocating for diverse patient needs. Demonstrated ability to ensure access to essential services through effective problem-solving and compassionate advocacy.
Overview
9
9
years of professional experience
Work History
Medical Social Worker
Kaiser Permanente
Atlanta, GA
06.2022 - Current
- Delivered crisis intervention and emotional support to patients and families.
- Conducted psychosocial assessments for patients and families.
- Documented services and collected data for evaluation purposes.
- Coordinated referrals to community resources, including housing and financial assistance.
- Maintained confidential case documentation to ensure compliance.
- Facilitated referrals to healthcare professionals as necessary.
- Addressed barriers to care such as transportation and financial issues.
- Advised on options for long-term care facilities or hospice services.
Customer Experience Specialist
Delta Airlines
Atlanta, GA
08.2021 - 06.2022
- Delivered exceptional customer service experiences through active listening and tailored solutions.
- Engaged customers via phone, providing energetic support and assistance.
- Quickly identified and resolved customer issues, enhancing overall satisfaction.
- Interacted with diverse customers and colleagues to cultivate a positive environment.
- Conducted assessments of client needs to develop effective treatment plans.
- Assisted homeless clients in accessing mental health support and community resources.
- Coordinated care with interdisciplinary teams to ensure continuity of services.
- Provided crisis intervention for individuals in acute distress, connecting them with necessary resources.
Lead Social Worker
Department of Family and Children Services
Fulton County, GA
02.2019 - 08.2021
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Worked with clients to improve life choices and maximize benefits of programs.
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Provided group and individual counseling to identify, discuss and resolve problems and issues.
Community Support Representative
Family Ties Inc.
Sandy Springs, GA
08.2018 - 01.2019
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
- Provided positive reinforcement and motivated behavioral changes for children with mental health, behavioral issues, sexual assault incidents and trauma accidents.
- Assessed family situations and reported cases to Child Protective Services, advocating for children and families.
- Served as a liaison between families and other professionals.
Mental Health Associate
Correctional Healthcare Services
Phoenix, AZ
01.2018 - 06.2018
- Conducted bio-psychological and suicide risk assessments.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Completed home wellness checks under licensed social worker supervision to verify client well-being in healthy and stable environment.
- Offered employment counseling and provided referrals to community outreach programs to help clients gain independence.
- Followed up with patients throughout the jail intake process.
Case Coordinator
Touchstone Health Service
Mesa, AZ
06.2016 - 02.2018
- Administered and adhered to case management protocols, including patient follow-up, data collection, clinical monitoring and liaison with primary health care providers.
- Managed a caseload of approximately 20+ behavioral health consumers, coordinating, facilitating, and completing individualized treatment plans.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Education
Master of Science - Social Work
Arizona State University
Tempe, AZ01.2021
Master of Science - Criminal Justice Management
Colorado Technical University
Colorado Springs, CO01.2011
Skills
- Crisis intervention and case management
- Social services and referrals
- Confidential documentation
- Psychosocial assessments
- Medical terminology
- Detail orientation
- Efficiency under pressure
- Time management
- Verbal and written communication
- Interpersonal skills
- Cultural awareness
- Critical thinking and analysis
- Compassionate advocacy
- Interdisciplinary collaboration
- Effective problem solving
- Community resource coordination
- Cultural competence
- Case documentation
- Needs assessment
- Crisis resolution
- Patient confidentiality
Timeline
Medical Social Worker
Kaiser Permanente
06.2022 - Current
Customer Experience Specialist
Delta Airlines
08.2021 - 06.2022
Lead Social Worker
Department of Family and Children Services
02.2019 - 08.2021
Community Support Representative
Family Ties Inc.
08.2018 - 01.2019
Mental Health Associate
Correctional Healthcare Services
01.2018 - 06.2018
Case Coordinator
Touchstone Health Service
06.2016 - 02.2018
Master of Science - Social Work
Arizona State University
Master of Science - Criminal Justice Management
Colorado Technical University
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