Jamila Bailey
Sumter,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Banking Customer Service Representative
Foundever
Sumter, SC
02.2018 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Performed general clerical duties such as filing documents related to customer accounts.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Explained banking procedures and regulations to customers accurately.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained records of customer accounts including transactions and balances.
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Opened customer accounts by recording account information into job-related software.
- Maintained financial accounts by processing customer adjustments.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Assisted members in managing online services and achieving daily banking needs.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Burger King
Sumter, SC
03.2015 - 02.2018
- Discounted purchases by scanning and redeeming coupons.
- Followed company security procedures for handling large sums of money.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Sumter High School
Sumter, SC06.2016
Skills
- Microsoft Excel
- Account Management
- Staff Training
- Microsoft PowerPoint
- Active Listening
- Process Transactions
- Critical Thinking
- Refund Processing
- Problem-Solving Ability
- Customer Service
- Call Center Operations
- Computer Proficiency
- Billing Adjustments and Refunds
- Documentation
- Money handling abilities
- Order fulfillment
- Report preparation
- Complaint resolution
- Professional telephone demeanor
- Account management
- Training development aptitude
- Recordkeeping strengths
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Banking Customer Service Representative
Foundever
02.2018 - Current
Cashier
Burger King
03.2015 - 02.2018
High School Diploma -
Sumter High School
Similar Profiles
Dustin WalkerDustin Walker
Senior Operations Director at FoundeverSenior Operations Director at Foundever
Tafaranashe KadohwataTafaranashe Kadohwata
Customer Service Representative at FoundeverCustomer Service Representative at Foundever
Markeshia DavisMarkeshia Davis
PCA at FoundeverPCA at Foundever
María Fernanda Méndez ValerioMaría Fernanda Méndez Valerio
Customer Care Representative at FoundeverCustomer Care Representative at Foundever
Theodis K. WashingtonTheodis K. Washington
Crew Member at MacroCrew Member at Macro