Jamila Brantley
St. Louis,MO
Summary
Reliable leader driven to promote operational efficiency through advanced administrative, decision-making abilities.
Determined to increase company value by developing and integrating marketing, and technological advancements.
Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Impeccable attention to detail, self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. All the while operating with the upmost integrity with a strong emphasis on customer service and empathy.
Overview
31
31
years of professional experience
Work History
Operational Manager
C&K Barbecue
St. Louis, MO
01.1993 - Current
- Oversee operations of family owned business.
- Developed and integrated digital marketing, branding, and technology.
- Cultivated business relationships to launch our food shipping program.
- In control of large catering and corporate engagement events.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
Field Inspector
The Best Claims Company
Saint Louis, MO
03.2024 - 03.2024
- Maintained accurate documentation of all claim activity within designated system.
- Organized files into logical categories; maintained complete records according to established procedures.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Identified and obtained evidence to ascertain claim value.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Took photos of damaged property and uploaded into the Encircle app.
- Created spreadsheet of contents with the insured.
- Data entry of all listed contents with replacement value and photos included.
Mortgage Underwriter
Citigroup Inc
St Louis, MO
02.2009 - 09.2012
- Entered and maintained risk information in various information systems.
- Leveraged customers' history, industry and demographic information to calculate renewal rates.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Analyzed loan risk and reviewed loan conditions and requirements.
- Maintained compliance with company and regulatory policies.
- Reviewed titles and appraisals to validate properties to meet insurer, guarantor and lender guidelines.
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
- Requested additional information for applications and documents when necessary.
- Liaised with lenders, contractors, appraisers and other third parties to communicate needs and requirements.
- Stayed abreast of lending regulations, industry trends and market rates.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Officer
Emphasis Mortgage Brokers Inc.
Saint Louis, MO
01.2002 - 01.2009
- Originated, processed, and closed loans with over 150 lenders.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Gathered client debt, credit and income information to determine loan eligibility.
- Informed customers of application deadlines, approvals and denials.
- Complied applications and paperwork and double-checked for accuracy.
- Submitted customer's file for final underwriting approval or denial.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Approved or denied loan applications and explained reasoning behind decisions.
- Developed and recommended personal or commercial loan packages for clients.
Education
Associates Degree - Business
Webster University
St Louis, MO05-1998
High School Diploma -
Hazelwood Central High School
Florissant, MO05.1996
FAST - Flood Adjuster Specialized Training
Crawford Claims
NFIP - Flood Adjuster Training
FEMA
Xactimate I / II - Estimating
MOCAT
Louisiana Citizens - Specialized Adjuster Training
Pacesetters
Skills
- Adept with technology and digital processes
- 80 WPM Type Speed
- Verbal and Written Communication
- Quality Assurance
- Business Leadership
- Policy Development and Enforcement
- Customer Service Management
- Records Organization and Management
- State Farm Auto Certification
- State Farm Property Certification
- State Farm Fire Certification
- Florida All Lines Adjuster License
- Texas All Lines Adjuster License
Timeline
Field Inspector
The Best Claims Company
03.2024 - 03.2024
Mortgage Underwriter
Citigroup Inc
02.2009 - 09.2012
Officer
Emphasis Mortgage Brokers Inc.
01.2002 - 01.2009
Operational Manager
C&K Barbecue
01.1993 - Current
Associates Degree - Business
Webster University
High School Diploma -
Hazelwood Central High School
FAST - Flood Adjuster Specialized Training
Crawford Claims
NFIP - Flood Adjuster Training
FEMA
Xactimate I / II - Estimating
MOCAT
Louisiana Citizens - Specialized Adjuster Training
Pacesetters